Téléconseiller (f/h/d) Rétention - France
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Job description
About the Position
Téléconseiller (f/h/d) Rétention - France
IONOS is seeking a Téléconseiller (f/h/d) Rétention - France to join their team in Zweibrücken, providing exceptional customer service and support.
About the Company
At IONOS, we don't just manage servers; we shape the digital future for over 6.2 million customers worldwide. As Europe's leading hosting provider and pioneer of independent cloud solutions, we are building a next-generation infrastructure: from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.
What drives us: Digital decision-making freedom for Europe and real impact for small and medium-sized enterprises (SMEs) and large corporations. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only come from real team spirit.
Ready for your next step? Join IONOS and grow with us.
Responsibilities
At IONOS, our commitment is simple: to ensure the success of our customers. Our mission is to support entrepreneurs in their digital development and contribute to the success of their businesses.
One of our main tasks is to provide our customers with quality service, available 24/7. We attach great importance to our customers and work towards winning and maintaining their trust. We are proud of our customer service team, recognized and distinguished several times for its exceptional performance.
Your Role
Ensure a quality connection with our customers and strengthen their loyalty.
Main Missions
- Manage customer relationships in a proactive and personalized manner.
- Contact customers to extend existing contracts.
- Highlight the company's products and services, emphasizing their relevance and added value.
- Explain and adapt our offers to the specific needs of customers.
- Provide responsive service through various channels: incoming/outgoing calls, emails.
- Efficiently meet customer expectations, solve their problems, and enhance their satisfaction.
Requirements
- Proficiency in French.
- Strong communication skills to establish a lasting and trusting relationship with our customers.
- Mastery of computer tools to navigate our internal systems, analyze customer data, and quickly identify opportunities for retention.
- Listening skills, empathy, and the ability to convince.
- Interest in sales with negotiation skills to present attractive offers.
- A true team spirit to achieve the company's objectives together.
We Offer
- Hybrid work model with the possibility of remote work.
- At certain sites, a subsidized canteen and various free drinks.
- Modern office spaces with an excellent connection to public transport.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous opportunities for training and development.
- Health offers such as sports and health courses.
About the Company
We value diversity and welcome all applications – regardless of gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation and identity, physical characteristics, marital status, or any other irrelevant criterion according to applicable law.
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