Telephone Interviewer

About the Position

Telephone Interviewers are key contributors to our research operations at NORC. Our staff are energetic, results-driven, and vital to our nationwide survey research team. Our telephone interviewers are primarily responsible for screening and interviewing survey respondents over the phone about issues such as health care, employment, and education.

Work that Makes a Difference

The work we do at NORC is impactful to everyday life and has lasting social significance. Our data empowers legislators and others involved in creating public policy to make informed decisions for the welfare of all Americans. Phone interviews are the fundamental tool by which we are able to provide data, so the interviewer is the one who makes it all possible.

Responsibilities

• Conduct both business and household surveys using Computer Assisted Telephone Interviewing (CATI).
• Establish a rapport with respondents and encourage them to participate in surveys.
• Demonstrate professionalism, warmth, and courtesy, even while speaking with respondents whose opinion may differ.

Requirements

• Professionalism: Ability to maintain a professional demeanor.
• Warmth: Friendly and approachable attitude.
• Courtesy: Polite and respectful communication.

Nice to Have

• Self-motivated and reliable.
• Interested in challenging work.

We Offer

• Flexible part-time hours.
• Competitive starting wages.
• Opportunities for a pay increase and/or promotion within the first year.
• Commitment to promoting from within and providing growth opportunities to all employees.

Benefits Snapshot

• Paid Sick Leave
• Paid Floating Holiday
• Flexible Work Hours
• Employee Assistance Program
• 403b Retirement Plan
• Year-round Employee Appreciation Events
• Free Coffee at all TSSO locations
• Friendly Work Environment
• Workers Compensation
• Unemployment Insurance

About the Company

NORC Solutions is dedicated to conducting impactful survey research. Our telephone interviewers are people of all ages and backgrounds that appreciate a flexible work schedule that fits their lifestyle and are looking for interesting part-time work.

Locations

• Chicago, IL
  300 E. Randolph Street, Suite 4600
  Chicago, IL 60601

• Albuquerque, NM
  10500 Copper Ave NE, Suite A-1
  Albuquerque, NM 87123

• Wichita, KS
  2021 North Amidon, Suite 1300
  Wichita, KS 67203

FAQ

In addition to flexible part-time hours, ideal locations, casual dress, and a friendly work environment, people who enjoy interviewing say they have the chance to do meaningful work while talking with all kinds of people across America. If you’re curious about the world around you, enjoy having new experiences, and like challenges, this is the job for you.

If you are interested in joining the TSSO team, apply now.