Tier 2 Analyst, Global HR Technology Services

About the Position

Tier 2 Analyst, Global HR Technology Services

Muntinlupa, NCR, Philippines

SGS, as the Global leader in Inspection, Testing, and certification, works every day close to its customer to build consumer trust. High-profile brands are constantly exposed to attacks that can damage both their reputation and market share. Counterfeit and illicit trade are among the most damaging threats for well-known brands and can result in poor quality products, bad product experiences, and in the worst cases, safety issues that can lead to dramatic consequences.

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Responsibilities

The Tier 2 Analyst, Global HR Technology Services will be a key contributor in sustaining and enhancing our Workday support steady-state operations. The successful candidate will be in the frontlines of our support to HR users from all 5 regions where SGS has a presence and will partner with our in-house Global HR Technology Team in the design, configuration, testing, and deployment of Workday.

Specific Responsibilities

• Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
• Executes mass upload of data using EIB including testing and deployment.
• Configures recurring and/or simple setup values.
• Stands as an SME for the use of Workday by answering regular how-to questions.
• Supports functional analysts with Workday configuration, testing, and reporting.
• Provides report generation services or preparation of Excel source files for internal HR Technology analytics.
• Supports the Global HR Technology Services Manager with maintenance of documentation and continuous improvement of services.

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Requirements

• An aspiring HR Professional with an educational background in Human Resources Management. Some work experience in HR Operations, HR Technology, or HR Shared Services is a big plus.
• A lifelong learner with a strong academic background.
• Confident. Not afraid to make mistakes. Understands that feedback is a gift and is essential to learning and growth.
• A person who develops and openly shares individual points of view. Does not need and does not want to follow a script to do the job.
• Possesses strong acumen and interest in technology, business operations, and HR data analytics.
• An aspiring global professional with a great interest in working for a large global enterprise. Humility and appetite to learn and grow are a must.
• 0-2+ years total professional experience.
• Bachelor's Required, HR Management area of study is strongly preferred.
• Proficient in English, both written and verbal.
• Learning agility and aptitude.
• Confidence to communicate with stakeholders globally in English.
• Amenable to working in our Alabang office once or twice a week or as may be required especially during critical support activities.

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We Offer

This position resides within the Global Corporate HR Team and is a great opportunity for a Workday professional who would want to expand their influence and expertise beyond the technical space.

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About the Company

SGS, as the Global leader in Inspection, Testing, and certification, works every day close to its customer to build consumer trust. High-profile brands are constantly exposed to attacks that can damage both their reputation and market share. Counterfeit and illicit trade are among the most damaging threats for well-known brands and can result in poor quality products, bad product experiences, and in the worst cases, safety issues that can lead to dramatic consequences.