Touristiker (m/w/d) Mietwagen Augsburg

About the Position

Touristiker (m/w/d) Mietwagen Augsburg

CHECK24 is one of the leading online companies and Germany's largest comparison portal. With our award-winning car rental comparison (over 35-time test winner), we offer thousands of customers daily a transparent comparison of offers from all relevant rental companies worldwide and enable booking at the best price. We are the competent and solution-oriented contact for our customers' inquiries. Through the targeted use of modern tools, technologies, and AI methods, we drive data-driven innovations - always with an eye on the added value for our customers. In addition to our location in Munich, our car rental price comparison has been based in Augsburg since 2016, directly in the HELIO at Augsburg Central Station.

If you want to make a difference, you are exactly right with us! To strengthen our team, we are looking for you immediately as a Touristiker (m/w/d) at C24 Mietwagenservice GmbH for the written and telephone support of our customers and partners. We look forward to your application!

Responsibilities

• Rundum-Beratung: You take care of the competent telephone consultation and support of our customers before, during, and after the booking on the topic of car rental as well as the worldwide correspondence with our international partners.
• Bedingungslose Kundenorientierung: You do not let yourself be thrown off course by demanding customer inquiries - on the contrary! You gladly take on this challenge and professionally take care of a quick and satisfactory solution.
• Kunden begeistern: Thanks to modern Generative AI systems, you can respond to customer inquiries even faster and more precisely. You independently process the wishes and bookings of our customers by email as well as the associated administrative tasks.
• Bedarfe erkennen: You take care of the determination of customer-specific needs and offer individual support through competent and friendly product and service advice.
• Prozessoptimierung: You actively work on the further development of our internal processes.

Requirements

• Ausbildung: Completed commercial training, ideally in the tourism sector (e.g., hotel-/tourism-/travel agent (m/w/d)).
• Praktische Erfahrung: Experience in dialog marketing, comparable professional experience from the tourism industry or in the car rental sector is advantageous.
• Telefonprofi mit Kundenorientierung: Enthusiasm, very good communicative skills, as well as a serious and friendly demeanor in telephone contact with our car rental customers.
• Drive & Kommunikation: Structured working method, sociability, and joy in consulting – combined with in-depth knowledge of the most popular destinations of our car rental customers.
• Digital Fit & Tools: High internet affinity, secure handling of MS Office, curiosity for AI-based tools, and interest in digital trends as well as advanced knowledge in tourism software programs (e.g., Toma and Iris+).
• Sprachkenntnisse: Fluent German and good English skills in speech and writing.

Nice to Have

• Negotiation: Negotiation skills.
• German: Native proficiency.
• English: Good proficiency.

We Offer

• Du kommst leicht zu uns: Central location directly at Augsburg Central Station in the HELIO (with shopping options, fitness, and cinema directly in the building). Our bright and modern office provides space for creativity, outdoor work, and fun playing foosball or table tennis. Thanks to the free Germany ticket, subsidized bicycle/e-bike leasing, and free bicycle parking spaces, you can get to the office in a climate-neutral and inexpensive way.
• Bei uns bist Du flexibel: Flexible working hours, more than 30 days of vacation for very good performance, and the option for additional unpaid vacation, sabbaticals, and workation abroad.
• Persönlicher Austausch und Teamspirit bringen Dich voran: We cultivate our office culture with personal exchange, close cooperation, and great team cohesion. There is the possibility for "Home Office" (mobile work) on Fridays. We are much more than just colleagues – convince yourself of our CHECKito Spirit.
• Wir schätzen Deinen Einsatz: An attractive compensation for weekend, holiday, and late shifts, as well as annual bonuses for special achievements. The assumption of responsibility is additionally honored (e.g., weekend shift leadership). Vouchers for numerous CHECK24 products, subsidized occupational pension provision, and many other benefits (e.g., EGYM Wellpass, back school, free sports offers, team budgets for events) are available on top.
• Wir bringen Dich voran: Individual promotion of your career through internal and external training, regular feedback discussions, and personal coaching as well as a personal budget for training. Due to our strong and sustainable growth, we offer perspectives in the specialist and management career.
• Wir statten Dich aus: You will receive a high-performance laptop and two additional screens on your first day of work. Do you wish for individual equipment such as an ergonomic mouse, noise-canceling headphones, or a height-adjustable desk? No problem!
• Bei uns kannst Du Dich wohlfühlen: Free drinks are available chilled in every office. Coffee, cocoa, muesli, and fresh fruit are regional and organic. Free lunch is available 5 times a week for the entire team.
• Wir sind auch neben der Arbeit ein super Team: We have a collegial and friendly interaction. At beer garden and Plärrer visits, office parties, and legendary summer and Christmas parties, we celebrate our successes together. In addition, we offer numerous team events and joint sports rounds such as soccer, bouldering, or yoga - We roll with the best.

Contact

Anna-Lena Waltinger

[email protected]

Please send us applications exclusively online via our application form.

Jetzt bewerben