Track & Trace Analyst

About the Position

We are seeking a detail-oriented Track & Trace Analyst to monitor shipments throughout the transportation lifecycle in Colombia. This is a temporary seasonal contract starting in November and concluding at the end of December.

Responsibilities

• Monitor assigned shipments throughout the transportation lifecycle to ensure accurate and timely tracking
• Follow up proactively with carriers and drivers to obtain shipment status, location, and updated estimated arrival times
• Maintain accurate shipment information in the applicable TMS, tracking platform, or client system
• Investigate shipment exceptions, including delays, missed appointments, lack of movement, route deviations, and other service disruptions
• Communicate shipment updates and exceptions to customers and internal stakeholders according to established procedures
• Coordinate with carriers, dispatchers, drivers, brokers, and other relevant parties to resolve tracking issues
• Escalate critical delays or service issues in accordance with client-specific escalation procedures and SLAs
• Track appointment times, pickup and delivery milestones, and other relevant shipment events
• Document all shipment-related communications and actions properly
• Prioritize shipments and exceptions based on urgency, customer requirements, and potential operational impact
• Provide accurate shipment visibility and timely updates to support the operations team
• Identify recurring carrier or tracking issues and report trends to supervisors or operations management
• Adhere to client SOPs, quality standards, security requirements, and established operational procedures
• Assist with reporting and other operational activities related to shipment visibility and transportation performance

Requirements

• 1+ years of experience in Track & Trace, logistics, transportation, freight brokerage, dispatch, or a related field
• Experience working with transportation management systems, carrier portals, and tracking platforms
• Strong attention to detail and ability to manage multiple shipments simultaneously
• Ability to prioritize tasks and respond appropriately to time-sensitive exceptions
• Strong written and verbal communication skills
• Strong problem-solving and follow-up skills
• Ability to work independently while maintaining productivity and accuracy
• Intermediate English proficiency or higher, depending on client requirements

We Offer

• Learning Culture: Unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage: Health and wellness are important, that is why we have you and up to four family members in a premiere health plan
• Visual Benefit: Up to $200.000 COP for any visual health expenses
• Life Insurance Plan: Full-coverage life insurance plan in partnership with MetLife
• Medical Leave Coverage: 100% coverage of your medical leave for up to 90 days
• Professional Growth Opportunities: A highly competitive and complete development process
• Stock Option Purchase Plan: Opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income: Chance to earn extra income by referring talent, being a technical interviewer, and more
• Community Benefit: Be part of a worldwide community of over 50,000 employees

About the Company

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