Track and Trace Operator (In Transit Security Specialist)

About the Position

We are seeking a Track and Trace Operator (In Transit Security Specialist) to ensure the security of high-value shipments and meet customer standards.

Responsibilities

• Protects the integrity of cargo being shipped by rigorously applying DeSpir’s in Transit Security Processes
• Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer
• Communicates and coordinates within all business units to ensure the integrity of shipments
• Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems
• Monitors In Transit Security through multiple systems to ensure quick response to customer requests
• Assures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer finishes the load for billing
• Risk management with an extensive focus on security best practices and protocols
• Handling escalations of suspicious activity regarding customer freight
• Responsible for updating customer portals based on customer requirements

Requirements

• 2+ years of experience in logistics, transportation, or customer service
• Upper-intermediate level of English is a MUST
• Three years of logistics experience are needed to be successful
• Knowledge of TSA and GDP practices preferred
• Ability to multitask
• Advanced knowledge of the supply chain industry, including regulations and customer requirements
• Clear and confident communication both verbal and written
• Extreme detail-orientation
• Experience with conflict resolution
• Demonstrates emotional intelligence
• Working knowledge of Microsoft Office and Teams
• Analytical approach to problem-solving
• Personality: Self-confident, self-motivated, extroverted, flexible, and able to work independently in a team-oriented environment.
• Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit
• Able to work in the office 5 days a week, as well as working weekends and holidays as needed

Working Conditions

• Working schedule: Tues-Sat Individual - 2nd shift (03:00 pm - midnight) CST Mon-Fri Individual - 2nd shift (03:00 pm - midnight) CST
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

Locations

• Belgrade, Beograd, Serbia
• Lviv, Lvivska oblast, Ukraine
• Novi Sad, Vojvodina, Serbia
• Nis, Nišavski okrug, Serbia
• Remote

We Offer

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team

About the Company

[Company description if present]