Trade Support Analyst (with capital markets experience)

About the Position

Trade Support Analyst (with capital markets experience)

Join Luxoft as a Trade Support Analyst with capital markets experience. Ensure quality software delivery and manage trading and risk platform readiness.

Responsibilities

• Work as part of a Global team to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end-to-end transaction flow across the trading platform.
• Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages.
• Incident management: Communicate incidents and outages to key business stakeholders and portfolio managers. Create PM reports following established procedures.
• Problem tracking – identify and steer problematic issues through to resolution.
• Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance, and Infrastructure teams.
• Support scheduled changes working with Dev teams.
• Oversee automated processes, scheduled, alerting, and regular reporting.
• Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
• Identify inefficiencies such as repetitive activities, manual processes, and suboptimal tools/workflows to drive continuous improvements via automation and collaboration with internal development teams.

Requirements

• At least 5+ years of application support experience.
• Comfortable with Client/Server architecture, Linux OS, AWS, and a good working knowledge of Kafka messaging/docker containerization.
• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
• Detailed practical knowledge of FIX protocol.
• Experience using relational Databases (e.g., MySQL, MS SQL).
• Good knowledge of trade flow, asset classes, and trade life cycle.
• Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
• Highly organized, detailed, control-oriented, enjoys solving problems, and brings in a "take charge" attitude.
• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management, and portfolio managers.
• Ability to articulate complex issues into a high-level summary for senior management.
• Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
• Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
• Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.
• Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke/custom alerts.

Nice to Have

• Scripting: Python, JS, etc.
• Knowledge of databases and associated structures.
• Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio.
• Knowledge of Fix Messaging protocol and setting up FIX connections.
• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit.
• Experience in supporting order flow management between the trading desk and brokers.
• Experience with Javascript will be a huge advantage.
• Java applications support background.
• Experience with Cloud (AWS) platform.

We Offer

• FULL_TIME employment type.
• Senior experience level.
• Remote work location in Canada.

About the Company

Luxoft is a leading provider of digital transformation and technology services, empowering businesses to innovate and thrive in the digital age. With a global presence and a commitment to excellence, Luxoft delivers cutting-edge solutions that drive success for clients across various industries.