Trade Support Analyst (with capital markets experience)

About the Position

We are seeking a Trade Support Analyst with capital markets experience to join our team in Remote Ukraine. Responsibilities include managing trading and risk platform readiness, monitoring transaction flow, and incident management.

Responsibilities

• Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end-to-end transaction flow across the trading platform.
• Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages.
• Incident management: Communicate incidents and outages to key business stakeholders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
• Problem tracking – identify and steer problematic issues through to resolution.
• Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance, and Infrastructure teams.
• Support scheduled changes working with Dev teams.
• Oversee automated processes, scheduled, alerting, and regular reporting.
• Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
• Identify inefficiencies such as repetitive activities, manual processes, and suboptimal tools/workflows to drive continuous improvements via automation and collaboration with internal development teams.

Requirements

• Must have

  • At least 5+ years of application support experience.
  • Comfortable with Client / server architecture, Linux OS, AWS, and a good working knowledge of Kafka messaging / docker containerization.
  • Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
  • Detailed practical knowledge of FIX protocol.
  • Experience using relational Databases (e.g., MySQL, MS SQL).
  • Good knowledge of trade flow, asset classes, and trade life cycle.
  • Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
  • Highly organized, detailed, control-oriented, enjoys solving problems, and brings in a "take charge" attitude.
  • Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management, and portfolio managers.
  • Ability to articulate complex issues into a high-level summary for senior management.
  • Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
  • Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
  • Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.
  • Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke / custom alerts.

• Nice to have

  • Scripting: Python, JS, etc.
  • Knowledge of databases and associated structures.
  • Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio.
  • Knowledge of Fix Messaging protocol and setting up FIX connections.
  • Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit.
  • Experience in supporting order flow management between the trading desk and brokers.
  • Experience with Javascript will be a huge advantage.
  • Java applications support background.
  • Experience with Cloud (AWS) platform.

We Offer

• Remote work in Ukraine.
• Competitive salary (details not specified).
• Opportunity to work in a dynamic and global team.

About the Company

Join our team and contribute to the success of our client's application support, ensuring quality software is delivered in a timely manner.