Traffic Management Center Operator
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Job description
About the Position
Traffic Management Center Operator
Lee's Summit, United States of America
Full time
Kapsch TrafficCom USA Inc. is one of Austria's most successful global technology companies. With its comprehensive Intelligent Transportation Systems (ITS) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.
Responsibilities
- Create and post messages for the region’s Dynamic Message Signs (DMS)
- View traffic conditions on the Closed Circuit Television (CCTV)
- Monitor traffic status, special events, scheduled events, active events, and incident fault status by utilizing CCTV cameras, Emergency Response/Motorist Assist, Law Enforcement reports, internal systems, etc.
- Communicate with emergency services such as state and local police, emergency communications centers, emergency response/motorist assist, maintenance departments, the general public, and media outlets
- Facilitate incident management which includes: detection, verification, response, clearance
- Dispatch Emergency Response Personnel and coordinate with Kansas Highway Patrol’s Motorist Assist Vehicle units
- Monitor all active traffic events that occur during the shift and ensure that the information is entered correctly into systems and traffic-related messages
- Troubleshoot and resolve system-related problems with the assistance of Information Systems Technologists
- Coordination with other operations staff with regards to various agencies and general control room coordination especially at shift change
- Assist with the data collection for various reports including Travel Speed, Travel Time, Incident, Field Equipment Failures, and any other reports that are provided by the Traffic Management Center.
- Ability to work in a team environment
Requirements
- High School diploma
- Strong listening, written, and verbal communication skills
- Detail-oriented with the ability to multi-task
- Proficient with computers and MS Office applications to include Word, Excel, and Access
- Ability to quickly enter and manage real-time data entry, and rapidly assess a situation and act decisively
Nice to Have
- Experience working with a multi-monitor-computer workstation
- Typing and/or data entry experience
- Customer service or call center experience
- Previous dispatch experience in a high volume environment using a CAD system
We Offer
- Pay rate: $19.77 per hour
- Eligibility to participate in Kapsch's comprehensive benefit package
- Work location: Lee’s Summit, Missouri
About the Company
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality, or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation for any part of the application or interview process, please send an email to [email protected] to advise of the nature of your request along with your contact information.
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