Job Description, Responsibilities & Requirements
Description language:
About the Position
We are seeking a Technical Support Specialist with upper-intermediate English and strong analytical skills to join our team in Kharkiv, Ukraine.
Responsibilities
- Working on resolving clients' issues
- Client communication and issue ownership
- Meeting SLA for owned issues
- Maintain strict and professional communication with other departments
Requirements
- English - upper-intermediate and higher (speaking and writing)
- Time management skills
- Analytical mindset
- Ability to work in a team-based environment
- A systematic approach to problem-solving
Nice to Have
- Work experience in technical support
- Experience with databases and SQL
- Experience with API
- Experience with ticketing systems (Zendesk, Jira)
- Familiarity with log analysis
- Familiarity with product development life-cycle
- Familiarity with iOS, iPadOS
- Familiarity with any programming language
We Offer
- Competitive salary
- Remote work options
- Professional development budget
About the Company
Your Dream Team Is Waiting. Hurry Up!
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Phone
+38 (067) 951 90 62
c%40ofniloudwk.com
Address
Mikoly Michnovskogo 20A street, Kharkiv, Ukraine
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