Job Description, Responsibilities & Requirements
About the Position
We are seeking a dedicated Trainer to join our team. In this role, you will be responsible for training new Game Presenters and Shufflers, creating and optimizing training materials, and developing programs to enhance performance and quality. Your role is crucial in ensuring that staff conduct games confidently and professionally while fostering an environment that promotes growth and excellence.
Responsibilities
- Training Development: Create and refine training materials and program structures for Game Presenters and Shufflers, ensuring comprehensive knowledge of games and procedures.
- Performance Enhancement: Develop performance improvement plans and set relevant KPIs to drive quality and effectiveness in training.
- Employee Training: Train staff on specific table game procedures and controls and create an environment that supports high performance and professional development.
- Motivation and Feedback: Inspire and encourage trainees, providing constructive feedback to both trainees and Management to support continuous improvement.
- Program Management: Design and maintain training programs for new hires and current team members, coordinating with Training Managers to address training needs.
Requirements
- Education: High School Diploma or higher.
- Language: Proficient in English, excellent written and verbal communication.
- Team Collaboration: Ability to work effectively within a team and contribute to a collaborative work environment.
- Positive Attitude: A positive attitude with a strong desire to learn and grow professionally.
- Coaching Skills: Patience and a passion for coaching, with a commitment to motivating and developing others.
- Ability to travel: In order to train for the role, you'll need to spend a few weeks in Colombia (all expenses paid for by the company).
Nice to Have
- Experience: Previous experience in iGaming or traditional casino environments is considered advantageous.
- Practice with Training Programs: Experience in designing and delivering training programs specifically for casino dealers or similar roles.
- Advanced Certification: Professional certifications or training qualifications related to casino operations or instructional design.
We Offer
- Private Health Insurance
- Free Meal Vouchers
- Learning Hub
About the Company
ARRISE is a global leader in software development and services for the online gaming industry, with 11,000+ professionals across 14 locations worldwide. We are behind some of iGaming's most popular and celebrated slots and live casino games, delivering everything from product and platform to marketing, compliance, technology, and more. And we are award winners ourselves, having been named Great Place to Work at the Women in Gaming Diversity Awards 2025.
Our Values:
- Persistence: We never give up and are determined to be the best at what we do.
- Respect: We value and respect our clients, their players, and our team members; promoting professionalism, integrity and fairness without compromise.
- Ownership: We take ownership of our work and consistently deliver in a reliable manner, always providing the highest level of quality.