Training Manager (Exclusiva PCD)

About the Position

Training Manager (Exclusiva PCD)

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company-we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
• We don’t just build products-we build opportunities, invest in our people, and foster growth at every level.

Role Description: We are seeking a dynamic and strategic Training Manager responsible for overseeing and managing the training and development of product. Managing and developing training staff, implementing, and maintaining training processes and procedures, and ensuring compliance with all standards. Collaborating with other departments to ensure that training standards are being met.

Responsibilities

• Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals.
• Develop and maintain training manuals, processes, and procedures.
• Maintain accurate records of training activities.
• Implement strategies to increase product knowledge of the trainees.
• Collaborate with other departments to ensure that training standards are being met.
• Analyze data to identify areas for improvement in the training process.
• Provide regular reports on training activities to senior management.
• Coordinating the activity of the team members to fulfil the department's objectives in a timely manner.
• Leading the team of supervisors and training specialists to ensure processes are aligned with company standards and procedures.
• Meet the department’s KPIs established on a quarterly and annually basis.
• Responsible for creating and conducting individual meetings, training programs, and workshops for all team members who need additional training and personal development.
• Control the activities of the team supervisors daily, weekly, and monthly, to ensure that the entire workload of the Training department is complete and in accordance with the approved KPIs.
• Responsible for creating, checking, and updating all the internal department documentation, procedures (SOPs) and databases.
• Responsible for providing feedback and evaluation to the line manager on the quality of work for each team member, monthly, quarterly, and annually.
• Prepares and guides managers, supervisors, and others involved in employee development efforts.
• Plans, organizes, facilitates, and orders supplies for employee development.
• Analyses and reports performance process trends along with suggestions for improvement.
• Defines / implements, measures, analyzes, improves, and controls different reporting solutions according to the needs of the project and the clients / beneficiaries.
• Actively participate in the planning and testing of new introduced products.
• Actively participates in the performance evaluation process of his team members.

Requirements

• Minimum three years of managerial experience, demonstrating effective leadership of teams comprising 20 or more members.
• Possesses a strong leadership mentality, guiding teams towards achieving strategic objectives.
• Excellent verbal and written communication skills in English, facilitating seamless interaction across all levels of the organization.
• Assertive and proactive individual with a proven ability to drive projects independently or collaboratively, ensuring efficient delivery of results while actively engaging stakeholders throughout the process.
• Proficient in strategic planning, capable of devising and implementing long-term organizational goals.
• Demonstrates essential decision-making and problem-solving skills critical for navigating complex challenges.
• Process and people-oriented, committed to adhering to established processes while also recommending and communicating logical improvements. Demonstrates a track record of maintaining a positive work environment and developing teams.
• Previous experience in developing and implementing training programs is preferred.
• Experience working with Key Performance Indicators (KPIs) to measure and track organizational performance.
• Previous experience leading a training department and familiarity with the gaming industry is advantageous.
• Proficient in navigating Microsoft Office applications for efficient task management and documentation.

We Offer

• Competitive salary.
• An exceptional studio space in a modern office building in São Paulo.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.

About the Company

Ready to Elevate Your Career? Join ARRISE Today!