Transformation Architect - Commercial

About the Position

We are looking for a Transformation Architect - Commercial to join our team in Tokyo, Japan. At Zscaler, we accelerate digital transformation to help customers be more agile, efficient, resilient, and secure. Our Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

This role is for someone who brings technical depth, business acumen, and a relentless curiosity about how our customers operate. You will lead customer engagements that uncover business challenges, assess current-state architecture, and guide our critical commercial customers toward a differentiated future-state design built on Zscaler’s Zero Trust Exchange to help them securely modernize and achieve their digital transformation goals.

Responsibilities

• Lead cross-functional workshops to uncover business priorities, technical challenges, and current-state architecture
• Guide customers through Zero Trust digital transformation aligned to business goals
• Identify pain points, drivers for change, and decision criteria
• Translate customer requirements into architectures, use cases, and solution designs
• Lead clearly articulated strategic architecture discussions with both executive and technical stakeholders
• Differentiate Zscaler through technical vision and architecture leadership
• Create high-level Zero Trust architectures and transformation roadmaps
• Assess existing environments and deliver actionable future-state recommendations, including High-Level Design documentation
• Influence and mentor teammates across the organization

Requirements

• Curious and Customer-Obsessed: You have a relentless curiosity in understanding how our customers operate, the challenges they face, and the barriers to success.
• Proud of your work: Drive high-quality execution with a strong standard for clarity, rigor, and meaningful business results. You move with urgency and focus on results that matter.
• Comfortable with ambiguity: Create structure from ambiguity and confidently lead complex initiatives from concept to action.
• Collaborative and high-trust: Build trusted cross-functional partnerships through candid communication, strong collaboration, and a focus on the best outcome.
• Focused Communicator: Communicate complex ideas simply to any audience and act with urgency to turn business and technical challenges into clear, practical results.
• Minimum Qualifications:
  • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
  • Native level Japanese language ability
  • 10+ years of experience in networking and cybersecurity
  • Advanced degree or equivalent technical experience, supported by relevant industry certifications
  • Deep knowledge of Zero Trust Architecture and related laws, regulations, and best practices
  • Strong understanding of networking and security environments
  • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving

Nice to Have

• Demonstrated technical depth and credibility through advanced industry certifications in networking, cybersecurity, or network architecture (e.g., CCIE, JNCIE, CISSP, or equivalent).
• Experience in a customer-facing technical leadership or evangelist role
• Cloud expertise or experience in adjacent technical domains
• Demonstrate strong AI fluency by leveraging coding assistants, LLMs, and Generative AI tools to accelerate troubleshooting, solution design, automation, and customer problem-solving, while applying sound technical judgment to validate outputs.

We Offer

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

About the Company

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

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