Travel Agent - Amadeus Specialist

About the Position

Travel Agent - Amadeus Specialist

Exoticca, a pioneering online travel agency based in Houston, Texas, is seeking a Travel Agent - Amadeus Specialist to join our dynamic Flight Operations team. As a key member, you will support our travel operations with daily tasks and ensure seamless travel experiences for our customers.

Responsibilities

• Handle and support Travel Operations tasks (Flight changes, Cancellations request, Refunds process).
• Manage, escalate, and follow-up on GDS issues and cases.
• Deal with negotiated rates and advanced refunds in GDS.
• Work directly with our land suppliers for pre & post-bookings requests.
• Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
• Support customers in destination with emergency issues using different contact channels.
• Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing, and day-to-day operational coordination when required.

Requirements

• Fluent communication in English (additional languages like French/Spanish are considered).
• Strong knowledge of Amadeus / GDS.
• Proven experience dealing with negotiated fares and commissions in GDS.
• ARC certified.
• Ability to plan, multi-task, and manage time effectively.
• Residency in Houston or its surroundings is a must.

Preferred Qualifications

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights.
• Proven record in fast-growing environments.
• Strong communication and customer-focused skills.
• Adaptability, problem-solving, and fast-learning attitude.

We Offer

• Competitive compensation package in line with job responsibilities and experience.
• Travel packages at reduced prices.
• Become part of a fun and motivated multicultural team at an agile and rapidly growing organization.

About the Company

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.