Travel and Expense Analyst

About the Position

Travel and Expense Analyst

Bogotá, Bogotá, Colombia

SGS is the world’s leading inspection, verification, testing, and certification company. Recognized as the global benchmark for quality and integrity, we support governments, government agencies, and the private sector on trade facilitation, reducing complexity in global supply chains, securing duties and taxes, and verifying the compliance of products with regulations.

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Purpose of the Role

The Travel and Expense Analyst is responsible for executing, analyzing, and following up on activities related to Travel & Expense within the R2P / Accounts Payable process of the GBS FSSC. This includes auditing expense reports, policy compliance, processing and following up on reimbursements, managing corporate cards, and resolving operational incidents.

This role contributes to operational continuity, service quality, compliance with SLAs and KPIs, and process control, acting as the contact point between employees, cardholders, internal stakeholders, and support teams related to Travel & Expense.

This role represents an intermediate position between junior and senior profiles, providing greater operational autonomy, analytical capacity, management of medium-complexity incidents, and support in the stabilization and continuous improvement of the process.

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Responsibilities

As a Travel and Expense Analyst within the R2P / Accounts Payable area of the GBS FSSC, the role is responsible for executing key activities in the expense and corporate card process, ensuring compliance with policies, internal controls, audit requirements, and established processing times.

The position operates with a moderate level of autonomy, manages medium-complexity incidents, handles internal and external inquiries, and contributes to the documentation, standardization, and continuous improvement of operations.

Main Responsibilities:

• Review and audit employee expense reports, validating accuracy, supporting documents, eligibility, categorization, and compliance with corporate policies.
• Analyze and manage exceptions, policy deviations, incomplete documentation, rejections, and other incidents related to expense reports.
• Manage and follow up on the reimbursement process within their scope, including reprocessing, rejections, incidents, and coordination with related teams.
• Monitor and analyze the aging and backlog of expense reports, reimbursements, card transactions, and pending inquiries, identifying priorities and required actions.
• Manage operational mailboxes and internal and external inquiries related to Travel & Expense, ensuring timely and service-oriented responses.
• Manage corporate credit card activities within the assigned scope, including eligibility, card issuance & setup, cardholder onboarding, and user support.
• Provide guidance to employees and cardholders on the use of tools, policies, required documentation, and best practices of the process.
• Manage the import, review, and matching of corporate card transactions with receipts and expense reports, following up on unmatched or pending transactions.
• Validate the correct coding of expenses and VAT/GST according to established guidelines and coordinate the resolution of discrepancies with the corresponding teams.
• Analyze operational trends related to Travel & Expense and corporate cards, including high-volume categories, recurrences, and incidents.
• Ensure compliance with internal controls, corporate policies, and audit requirements related to Travel & Expense.
• Maintain updated operational reports, trackers, and metrics related to productivity, backlog, aging, quality, and SLAs.
• Support accounting close activities related to Travel & Expense, ensuring timely follow-up on pending items under their responsibility.
• Identify opportunities for continuous improvement, efficiency, automation, and standardization within the process.
• Provide operational guidance and support to junior team members when necessary.
• Participate in process documentation activities, updating working instructions, control matrices, and monitoring operational KPIs.
• Maintain updated operational reports and information for process follow-up and managerial review.
• Collaborate with and assist the R2P team leaders in stabilization, transition, continuous improvement, and process development initiatives.

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Requirements

Profile of the Candidate

Educational Background:

Professional degree in Finance, Accounting, Business Administration, Economics, Industrial Engineering, Administrative Engineering, or related fields.

Experience in Shared Service Centers, BPO, accounting firms, or multinational corporate environments is valued.

Experience:

1 to 3 years of experience in Travel & Expense processes, expense management, corporate cards, Accounts Payable, or P2P/R2P processes.

Desirable experience in:

• Auditing or reviewing expense reports
• Policy compliance and exception management
• Processing and following up on reimbursements
• Corporate credit card management and cardholder transactions
• Handling ERPs or expense management platforms
• Managing operational incidents and stakeholder communication
• Regional or global operations in Shared Service Centers

Technical Knowledge:

• Knowledge of Travel & Expense / Procure-to-Pay / Accounts Payable processes.
• Auditing expense reports and validating policy compliance.
• Managing expense reimbursements, exceptions, rejections, and reprocessing.
• Knowledge of corporate credit card management, onboarding, and transaction processing.
• Matching transactions with receipts and following up on pending or unmatched transactions.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with ERP systems and/or expense management platforms.
• Monitoring and analyzing operational KPIs, SLAs, productivity, backlog, and aging.
• Knowledge of internal controls, corporate policies, and audit requirements.
• Handling operational mailboxes, ticketing tools, and tracking systems.

Skills and Competencies:

• Attention to detail and operational accuracy.
• Analytical capacity and problem-solving.
• Organization and management of high operational volumes.
• Effective communication with employees, cardholders, internal stakeholders, and cross-functional teams.
• Focus on internal customer service and quality.
• Ability to manage incidents, priorities, and medium-complexity cases.
• Collaborative work in regional, multicultural, or shared service environments.
• Adaptability to change and focus on continuous improvement.
• Moderate autonomy and operational judgment for decision-making within the role's scope.
• Compliance with policies, internal controls, and corporate standards.
• Ability to support, guide, and operationally accompany junior team members.

Languages:

• English: B2-C1

Work Schedule:

Monday to Friday, 8:00am - 5:00pm

Employment Type:

On-site

Contract Type:

Indefinite Term with GBS AMERICAS