Trust & safety manager

About the Position

We are seeking a Trust & Safety Manager to enhance user safety and implement our Trust & Safety framework, working in Milan, Madrid, Warsaw, or remotely.

Responsibilities

• Enhance user safety. Monitor emerging threats, abuse patterns, and relevant regulatory developments at scale-ensuring they are effectively reflected in products used by millions.
• Implement our Trust & Safety framework. Adapt general best practices to product-specific risks and needs, collaborating with Product and Engineering teams to embed safety into features and workflows.
• Cooperate with moderation teams. Ensure clarity on evolving policies and streamline moderation processes, personally handling critical or sensitive escalations whenever necessary.

Requirements

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do-and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high-and rising-bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.

We Offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential-then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
• Competitive pay and access to company equity at a discount. Typically, we offer candidates with limited experience an annual salary of £41,255 in London and €39,892 elsewhere in Europe. Those with highly relevant experience typically receive between £56,345 and £85,797 in London and between €54,346 and €82,557 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity.

Locations

• Milan, Italy
• Madrid, Spain
• Warsaw, Poland
• Fully remote from eligible countries

Employment Type

Permanent or fixed-term

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