Unified Endpoint Management (UEM) Tech Lead

About the Position

We are seeking a Unified Endpoint Management (UEM) Tech Lead to drive the technical implementation, management, and continuous improvement of UEM solutions, with a primary focus on Microsoft Intune. This role will collaborate closely with DevOps Engineers, IT Operations, and cross-functional teams to ensure robust, secure, and innovative endpoint management across a global enterprise environment.

Responsibilities

• Lead the technical implementation and management of UEM solutions in partnership with DevOps Engineers and cross-functional teams
• Design business technology solutions for subsystems, interfaces, and integrations
• Act as the technical conscience for the UEM landscape, ensuring alignment with product architecture and roadmap
• Create and maintain standards and guidelines for agile teams, providing technical support as needed
• Oversee operational performance and continuity of UEM services, proactively addressing issues and monitoring for improvements
• Coordinate and support daily business applications within the UEM product cluster in collaboration with IT Operations
• Lead troubleshooting and incident management for UEM-related issues, ensuring timely resolution and continuous improvement
• Identify and implement savings opportunities in partnership with Product Owners
• Support backlog estimation and sprint planning for UEM-related work items
• Develop and deploy new UEM functionalities in an agile environment
• Validate and design deployment solutions for Windows, macOS, Android, and iOS devices, including Autopilot, MDM/MAM, and compliance policies
• Act as a technical coach for DevOps Engineers, translating complex technical issues into business terms for stakeholders
• Communicate proactively with Product Owners, architects, and other stakeholders regarding improvements, incidents, and cost savings
• Evaluate new Intune/UEM features and recommend adoption where beneficial
• Develop and implement automation solutions such as PowerShell and Microsoft Graph API to streamline operations
• Ensure compliance with security standards and industry regulations in close collaboration with the security team

Requirements

• Bachelor’s or Master’s degree in Informatics, Computer Science, or equivalent experience
• 5+ years of relevant experience in endpoint management with leadership experience
• Expertise in Microsoft Intune, Autopilot, and MDM/MAM technologies
• Skills in scripting with PowerShell, automation, and DevOps methodologies
• Knowledge of Azure Active Directory, Conditional Access, and cloud or hybrid environments
• Background in large, complex global organizations, ideally with 100,000+ endpoints
• Qualifications in communication, coaching, and stakeholder management
• Upper-Intermediate English language proficiency (B2)

Nice to Have

• Experience with Apple Business Manager, Google Play, MECM, Jamf, or TeamViewer
• Familiarity with Power BI and dashboarding
• Experience working in multidisciplinary international teams

We Offer

• Opportunity to work with cutting-edge UEM solutions
• Collaborative environment with cross-functional teams
• Professional growth and development opportunities

About the Company

EPAM Systems is a global software engineering and product development company, delivering digital platforms and solutions to the world’s leading companies.