Upgrade Install and Relocation Engineer Wuhan
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Job description
Upgrade Install and Relocation Engineer Wuhan
Location: Wuhan, China
Job ID: J-00349393
About the Position
We are seeking an Upgrade Install and Relocation Engineer for our Customer Support team in Wuhan, China, to handle system upgrades, installations, and relocations.
Responsibilities
- Problem Analysis and Approach: Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
- Problem Handovers and Routing: Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
- Installation: Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
- Upgrade: Execute hardware installation and perform system setup/recovery for upgrade packages as well as support locally owned field swaps by working according to an up-to-date plan and following the sequence. Provide feedback during execution in order to improve cycle time and performance.
- Procedures: Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
- Process Optimization: Signal gaps and improvement opportunities and reports it to the relevant stakeholders.
- Training / Advice: Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.
- Knowledge Build-up and Transfer: Maintain and broaden own knowledge, shares best known methods within the work group.
- Coaching: Provide appropriate support and assistance to less experienced engineers on first tasks.
Requirements
- Flexibility and openness to accommodate various work settings, locations, and interactions/collaborations with different colleagues.
- Experienced UIR Engineer with a BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
- Experienced in technical industry is required and/or semiconductor industry experience preferred.
- Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
About the Team
- Customer Support
About ASML
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
We Offer
- Competitive salary
- Full-time position
- On-site work location
- Opportunities for professional growth and development
Apply Now
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