About the Position

Upsell Representative (vor Ort)

Berlin

Vollzeit

Festanstellung

About the Role

At Cloover, thousands of homeowners finance their solar panels or heat pumps every month, and many of them could save even more or better protect themselves with the right next product. We've proven this in several upsell pilots, and now we're scaling the model with a dedicated team. Success means creating real value for all customers from a rapidly growing customer base and building the playbook on which the team grows.

You will report to our Head of Business Development and work in a team of [X]. You will be one of the first members of our new upsell team and work closely with activation and product.

Responsibilities

Conduct needs-based conversations with existing customers via phone, WhatsApp, and email, and turn each month's pipeline into completed upsells.
Offer all customers the product that fits their situation: dynamic electricity tariffs, insurance, switching between our financing solutions, and new products as we launch them, so every deal carries through after the conversation.
Prioritize a customer base that grows by thousands every month, and decide who to approach with which product when to maximize the closing rate.
Explain energy and financial products simply and understandably, and handle objections confidently, turning hesitation into signed contracts.
Document every contact neatly in HubSpot and ensure a smooth handover to activation without losing any deals.
Share insights from customer conversations with the team, product, and playbook, and make our upsell process better with each scaling stage.
Prepare with us for the expansion of our upsell model into other markets.

Requirements

1–3 years of sales experience, ideally in inside sales, telesales, or customer consulting (e.g., energy, telco, insurance, banking), or a lateral entry with real sales hunger
You enjoy spending most of your day on the phone, listening first, and recommending only what fits
You track your numbers against targets, handle tough phone days, and improve measurably month by month
You learn new products quickly and explain them understandably in customer conversations the next day
You keep your CRM correctly and up-to-date as part of your daily routine (HubSpot is advantageous)
German at native level, good English
You are based in Berlin and bring energy to the office routine. We are deliberately office-first: decisions are made in real-time, prototypes are tested during lunch, and the founding team is ten meters away. If you work best this way, you will feel at home here right away.

Nice to have (but not mandatory):

Knowledge of electricity tariffs, photovoltaics, or heat pumps
Experience in insurance or financial sales

Not all requirements met? Apply anyway. We hire based on potential and perspective. Qualifications are a starting point, not a ceiling.

Our Process

We keep the process transparent and respect your time. Most candidates go from the first interview to the offer within three weeks.

Initial Meeting (30 Min.): We want to understand what you are looking for, not just review your resume.
Interview with Your Future Supervisor (30 Min.): We delve into your experience, your mindset, and your approach to problems.
Role Play (45 Min.): You will receive a brief customer profile beforehand and conduct an upsell conversation with us. We are interested in your approach, not a perfect script.
Offer & Signed Contract

Need special support at any point? Just reach out.

Why Join Us?

Performance-based Compensation. Strong base salary and a bonus tied to real results. Recognition comes when earned, not just at the end of the year.
AI-first & Unlimited. Unlimited enterprise AI, no caps, no approval process. Every role, every team. Routine work disappears so you can focus on what truly requires human judgment.
Real Responsibility for a Real Mission. From day one, you will shape decisions that directly affect thousands of installer partners in Germany and Austria. We are not just building software. We are driving the energy transition across Europe.
Faster Growth Than Elsewhere. You will work alongside the founding team and top-tier investors. If you ever want to start your own company, you are in the right place.

Perks & Benefits

Latest Apple Hardware in our Prenzlauer Berg office
25 Vacation Days
€500 per Year budget for professional development
WHOOP Peak included. After six months with us, we will fully cover your WHOOP Peak membership
Urban Sports Club (M) membership
Germany Ticket, fully covered
Cloover Electricity Tariff: our own green electricity tariff, we cover the monthly base fee
Free Lunch every day in the office (via Bella&Bona)
Free Dinner every day in the office (via Wolt)
Fully Equipped Kitchen with breakfast, snacks, and drinks
Team Events with €50 per person per month
Employee Discounts via Corporate Benefits and FutureBens

About Us

At Cloover, we are building the AI operating system for the energy transition: a platform that helps thousands of installation companies in Germany and Austria to sell more, plan faster, and deliver better. We have secured $1.32 billion in funding: $1.3 billion in committed external financing and a Series A round of $22 million. We are just at the beginning of our European expansion.

We are a high-performance team that works with purpose. We take full responsibility for our work, discuss ideas intensively, pull together, and implement without hesitation. Here, the hierarchy does not win, the best idea does. Speed is not a goal we strive for, but the way we work.

And we are AI-first from the ground up. We do not experiment with AI, we are built with it. Tech delivers faster because AI prototypes before we build. Sales closes more because outreach is personalized at scale. Finance tests scenarios in real-time. People & Culture builds processes in a fraction of the time. No matter the function: AI is what makes us outperform our weight class, and it is a skill you develop faster here than almost anywhere else.

We believe that the energy transition belongs to everyone, and that includes our team. We are international, purposeful, and deliberately inclusive. We hire based on potential and perspective and welcome people of all backgrounds, identities, and experiences.

Does this sound like your kind of challenge? Then apply below.

Upsell Representative (vor Ort)

Job description