Verification Officer

About the Position

Verification Officer

Dublin, County Dublin, Ireland

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting-supporting sectors from manufacturing to infrastructure and environmental management.

Responsibilities

• Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
• To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution.
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology.
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Flexibility to travel to cover in NDLS Centres other than your base location.
• Commitment to working Saturdays as part of a fair roster rotation of same.

This is not a definitive list and other duties may be added on an Ad hoc basis

Requirements

• Core Skills:

  • Customer Service
  • Document Validation
  • Identity Validation
  • Compliance

• Secondary Skills:

  • Communication
  • Problem-solving
  • Computer Skills
  • Irish Speaker is an advantage

We Offer

• Pension scheme + Life Assurance
• 22 Days Annual Leave (increasing with service) plus bank holidays
• Length of Service Awards
• Health & Wellbeing initiatives
• Bike to work & Taxsavers tickets for Rail/Bus/Luas

About the Company

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Competitive salary of €14.30 per hour
• Full-time employment
• Opportunity to work in a dynamic and global environment

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.