Video Conferencing Specialist

About the Position

We are seeking a Video Conferencing Specialist to manage large-scale audio-video conferencing solutions, ensuring optimal performance and user support.

Responsibilities

• End-to-end management of the large scale audio video conferencing solutions through the complete service lifecycle
• Daily administration of the audio video conferencing service
• Daily monitoring of the audio video conferencing service
• Daily troubleshooting of the audio video conferencing service
• Supporting end users in the daily use of the audio video conferencing service
• Maintaining up-to-date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles, etc.
• Advising, proposing, and implementing possible configuration improvements, changes, or upgrades to maximize solution availability, usability, security, and to follow the latest technology trends
• Other specific duties as assigned by the supervisor

Requirements

• Bachelor's degree plus 4 years of relevant experience
• Excellent practical knowledge of enterprise-class audio-video conferencing solutions: hardware and software
• Experience in the large-scale design, deployment, administration, maintenance, and support of enterprise-class audio-video conferencing solutions
• Excellent knowledge of routing, switching, and quality of audio-video services
• Excellent communication skills (in written and verbal communication)
• Open-minded, excellent troubleshooting, analytical, and problem-solving skills
• Very strong sense of responsibility
• Accuracy and attention to details
• Friendly, supportive, and helpful personality with a cooperative and service-oriented attitude
• Ability to work in a stressful environment with minimal supervision
• High level of motivation and initiative
• Practical experience with simultaneous online interpretation solutions
• Excellent knowledge and practical experience with Webex control HUB (administration)
• Knowledge and experience as Sound Technician, Recording Engineer, or Audio Engineer
• Ability to create and maintain solution documentation
• Good knowledge of English equal to C1 according to CEFR

We Offer

• Full-time position

About the Company

Arηs Group, part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation, and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science, and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.