VIP ACCOUNT EXECUTIVE

About the Position

VIP Account Executive

We are looking for a VIP Account Executive to join our team at Entain NCE in Tallinn, Estonia. This is a hybrid role where you will be responsible for building and maintaining strong relationships with our VIP customers, delivering personalized service, and ensuring an excellent customer experience.

Responsibilities

• Build and maintain strong relationships with VIP customers, providing personalized and high-quality service.
• Manage daily VIP customer queries, requests, and issues, including out-of-hours support when required.
• Monitor customer activity and provide bonuses, gifts, and hospitality invitations in line with business requirements.
• Act as a key point of contact for VIP customers and ensure timely, professional communication.
• Support and attend VIP events and other customer-related activities, including outside standard working hours when required.
• Work closely with other departments and escalate relevant customer or technical issues when necessary.
• Contribute to improving VIP services, processes, and customer experience.
• Support VIP Account Managers and Strategic Account Manager with day-to-day activities.
• Perform other duties related to the VIP function as required.

Requirements

• Fluency in Estonian and English; fluent Russian would be considered an advantage.
• Minimum 1 year of experience within the iGaming industry.
• Previous experience in Account Management, VIP Management, Customer Success, or a similar customer relationship-focused role would be considered a strong advantage.
• Excellent verbal and written communication skills.
• Friendly, confident, and positive communication style.
• Strong organizational and multitasking skills, with the ability to prioritize effectively.
• Analytical mindset and attention to detail.
• Strong customer-focused approach and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Flexibility regarding working hours, as the role involves VIP events, customer activities, and other work-related duties that may occasionally take place outside standard working hours, including evenings and weekends.

We Offer

• Annual company performance bonus
• Additional paid days off (health days, birthday day off, voluntary work days, and additional days off based on tenure)
• Health insurance policy
• Learning & development compensation
• Paid online consultations with certified mental health professionals
• Wellness and team-building events

About the Company

Entain NCE is a part of Entain, one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming, and interactive entertainment. We achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves, and for the good of entertainment.

Today, Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna, and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.

It's your game!

Equal Opportunities

We're committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us, and we'll support you.