Job Description, Responsibilities & Requirements
About the Position
VIP Lifecycle Associate, Predictions
- Location: Remote - Texas
- Type: Full-time
About DraftKings
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a VIP Lifecycle Associate, you'll play an integral part in crafting unforgettable experiences for our high-potential and prospective VIP customers. You will be at the forefront of customer service excellence and operational effectiveness to build and strengthen relationships with our customers. You'll work to optimize our VIP engagement strategy to better understand the needs of our customer and foster long-term loyalty.
Responsibilities
- Engage with high-potential customers through a variety of communication channels while creating strong, authentic relationships.
- Effectively evaluate a customer's potential for placement in the DraftKings VIP Program.
- Assist in developing and optimizing strategies for customer engagement and qualification.
- Compile feedback to support improvements to the onboarding process that will continue to promote a positive customer experience.
- Contribute to business acquisition efforts for new state product launches.
Requirements
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Core Skills:
- Bachelor's degree in a related field and at least 1 year of experience in a client-facing role.
- An analytical and solutions-focused mindset to achieve results for our customers.
- Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
- Customer engagement experience.
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Secondary Skills:
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming Licenses as well as required financial licenses.
We Offer
- Base Salary: USD 54,400.00 - 68,000.00
- Benefits:
- Comprehensive health benefits, including medical, dental, and vision.
- Free access to programs such as free therapy sessions, Calm App, Virtual Yoga Classes, and more.
- 14 weeks of 100% paid parental leave.
- Workplace lactation support.
- Pet insurance.
- Gym reimbursement.
- Financial planning support.
- Commuter benefits.
- Tuition reimbursement.
About the Company
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Ready to Own What's Next?
We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.