Tech Stack
CommunicationCRM
Job Description, Responsibilities & Requirements
About the Position
We are currently looking for a strong VIP Manager to join our partner company, G1 Media, which builds an ecosystem of its own iGaming products. You should definitely consider joining G1 Media - a company driven by a team of professionals with 10+ years of industry experience, united by one clear goal: to create the best solutions on the market. This role requires working a shift-based schedule, including night shifts.
Responsibilities
- Managing a portfolio of VIP players while ensuring compliance with internal service standards.
- Achieving KPIs related to VIP player retention, engagement, LTV, and monetization.
- Monitoring customer activity, identifying behavioral changes, and proactively responding to potential risks.
- Developing and implementing personalized offers, including bonuses, cashback campaigns, and exclusive events.
- Analyzing players' financial activity, including deposits, gaming behavior, and turnover.
- Maintaining structured communication with VIP customers via messengers, email, and live chat.
Requirements
- Strong understanding of player behavior, customer motivations, and risk indicators.
- Experience with CRM systems, reporting tools, and data analysis.
- Ability to manage relationships with high-roller players while maintaining a professional approach.
- Experience in developing personalized offers, loyalty mechanics, and retention strategies.
- Strong communication skills with the ability to maintain structured and consistent communication with VIP customers.
We Offer
- Competitive compensation is our principle - strong specialists deserve fair pay.
- A transparent bonus program tied to financial KPIs: when the company earns more, you earn more.
- Real growth with us - those who join now get priority for leadership roles as the company scales.
- Freedom without micromanagement - you own your area and decide how to achieve results.
- Product impact - everyone contributes to discussions, shares ideas, and influences the entire ecosystem.
- Comfort & balance - fully remote, 28 days of paid vacation, paid sick leave, and medical insurance.
Selection Process
- Stage 1. Pre-screen.
- Stage 2. Test Task.
- Stage 3. Technical Interview.
- Stage 4. Job Offer.
Contact
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