Job Description, Responsibilities & Requirements
About the Position
VIP Services Representative
At DraftKings, you'll help deliver a premium experience to some of our most engaged players while supporting our industry-leading VIP strategy. You’ll build meaningful relationships with VIP customers, manage accounts during periods of coverage support, and create memorable experiences that strengthen long-term loyalty.
Responsibilities
- Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.
- Assist and attend events where customers are present and help is needed.
- Exceed engagement and service level performance targets.
- Assist in reactivation efforts to re-engage inactive users.
- Effectively distribute an allotted promotional budget.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
Requirements
- At least 1 year of experience in a sales or account management role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Ability to analyze data and trends to make quick and confident decisions.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming License.
We Offer
- Competitive salary range: $64,000 - $80,000 USD per year
- Comprehensive health benefits, including medical, dental, and vision.
- Free access to programs such as free therapy sessions, the Calm App, Virtual Yoga Classes, and more.
- 14 weeks of 100% paid parental leave.
- Pet insurance to help save on vet expenses.
- Gym reimbursement for part of your gym membership.
- Financial planning assistance, including 401(k) matching.
- Commuter benefits to help you save money on your daily commute.
- Tuition Reimbursement Program for eligible team members.
About the Company
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Join our team and help build the future together!