About the Position

VP, CRM GTM Innovation

San Francisco, CALIFORNIA, United States

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Responsibilities

• Own CRM pipeline performance - drive CRM pipeline health across strategic accounts globally, accountable for KPIs tied to opportunity volume, movement, and conversion.
• Actively support high-impact CRM pursuits each quarter, embedding CRM expertise and quantified business value into account strategy.
• Connect sales, product, marketing, and industry - serve as the bridge across internal functions so CRM solutions, messaging, and marketing programs align to customer needs.
• Unify efforts across sales, product, marketing, industry, customer success, and enablement behind a single global CRM go-to-market plan and shared program calendar.
• Accelerate strategic partner engagement - lead joint programs with a focused set of top partners to drive net new pipeline and opportunity creation.
• Shape how partners position and deliver ServiceNow CRM, extending offerings into organizations of every size.
• Shape and drive CRM strategy - build and execute CRM strategies by region and industry, aligning effort to where growth potential is greatest.
• Serve as a strategic advisor to Product, Development, and Marketing, feeding customer-driven insight and AI-enabled GTM practices into roadmap and investment priorities.

Requirements

• 15+ years guiding strategy, operations, and day-to-day execution, with deep CRM domain knowledge and proven pipeline management using a consultative sales-cycle approach.
• History of meeting targets for sustained YoY growth in SaaS / CRM, and experience applying AI to work processes, decision-making, and problem-solving.
• Skilled at enabling sales teams and channel partners and acting as a consultative partner who helps pitch, sell, and close.
• Exceptional written, presentation, and verbal communication - strategic, top-down, concise.
• Trusted advisor to customers and senior leaders; thrives in a dynamic, matrixed environment.
• Travel up to 50%.
• Bachelor’s and/or master’s degree in business, finance, technology, or related fields.

We Offer

• Base pay of $273,280 - $464,590, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.
• Competitive On Target Earnings (OTE) incentive compensation structure for sales positions.

About the Company

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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