VP / Head of Section, Sales & Customer Success
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
VP / Head of Section, Sales & Customer Success
Company: DNV careers
Employment Type: FULL_TIME
Date Posted: 2026-06-29
Overview
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About Energy Systems
We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.
About the Role
The VP/ Head of Section, Sales & Customer Success directs the commercial Go-To-Market (GTM) motion for Platform Services direct sales, customer success, sales enablement, and pre-sales solution architecture. You drive this motion in partnership with the Head of Product and Head of Enterprise AI. You are accountable for driving high double-digit SaaS revenue growth by closing deals, retaining customers, and powering the renewal-and-expansion engine.
This role is based at our DNV office in Houston, TX; Oakland, CA; Austin, TX; Dallas, TX; Medford, MA; New York, NY; Seattle, WA; Chalfont, PA; Des Moines, IA; Detroit, MI; Madison, WI; Phoenix, AZ; Portland, OR, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site.
Responsibilities
- Revenue Accountability: Accountable for external SaaS revenue, direct sales motion, customer success, and the renewal/expansion engine across the entire portfolio.
- AI Tier Launch: Partner with Product and Enterprise AI on AI-attached revenue, leading the commercial launch of the AI tier.
- Commercial Process: Build and instrument the digital sales process ensuring rigorous CRM hygiene, executing the MEDDPICC qualification framework, driving account-based marketing, and leading a structured win-loss program.
- Team Leadership: Lead and integrate four commercial disciplines: Direct Sales, Customer Success, Sales Enablement, and Pre-Sales Solution Architecture.
Requirements
- Experience: 8+ years of B2B enterprise SaaS commercial leadership, with at least 3 years at the VP level running a GTM function of $20M+ ARR.
- Skills: Accountable for a SaaS revenue line of $20M+ ARR with demonstrated multi-year growth.
- Leadership: Has run a multi-disciplinary commercial organization as four distinct, integrated disciplines.
- Process: Demonstrated track record of building a digital sales process, including MEDDPICC qualification and CRM discipline.
- Deals: Led multi-million ACV enterprise deals through the full lifecycle, including procurement-heavy regulated buyers and multi-year MSA negotiations.
- Customer Success: Customer Success function leadership has stood up or run a CSM organization with renewal-tied compensation.
- Communication: Strong written and verbal English communication skills.
- Travel: Willingness and ability to travel, up to 50% domestically and 2% internationally.
Nice to Have
- Utilities Experience: Deep background in utilities, energy, or adjacent highly regulated verticals.
- Relationships: Existing direct relationships at top-10 US investor-owned utilities.
- AI Experience: Experience launching and pricing an enterprise AI capability tier.
- Channel Management: Experience building or managing channel, implementation, or technology partner programs.
We Offer
- Compensation: Base salary plus profit sharing. For California, Washington, New York, Washington, D.C., Illinois, and Maryland, the starting pay range for this role is $175,000- $250,000.
- Benefits: Generous paid time off, multiple medical and dental benefit plans, vision benefits, spending accounts, employer-paid virtual care services, 401(k) with company match, company-provided life insurance, short-term and long-term disability benefits, education reimbursement program, flexible work schedule with hybrid opportunities, charitable matched giving, volunteer rewards, volunteer time off, and career advancement opportunities.
About the Company
Since 1864, we’ve been dedicated to safeguarding life, property, and the environment. Today we remain at the forefront of new technologies and techniques to help our customers transform for a more sustainable future.
At DNV, you can expect to deliver career and industry-defining work. You’ll be given the time to build your network, the resources to support your development, and the freedom to satisfy your curiosity and desire to learn.
Diversity, Equity, and Inclusion
At DNV, our commitment to Diversity, Equity, and Inclusion is not only an ethical choice but also a business decision. Diversity, fairness, and a sense of belonging are a source of strength for our people, our business, and our customers, and help us to deliver on our purpose, vision, and values.
Application Process
You can apply directly through our careers page by submitting your CV and any other documents we require (i.e., university diplomas/transcripts; visas; previous employment reference letters*). Make sure your application is fully completed, and you tailor it to the specific job listing.
For more information, visit our FAQs page.
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