VP, Product Strategy-Technology Workflows

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

About the Position

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Responsibilities

• Own and defend the multi-year strategic position for Technology Workflows, and keep it current as the AI landscape moves. Produce the written arguments and pre-reads that leadership actually decides from.
• Set market sizing and category definition for the business, including where the current and future addressable market genuinely is rather than where the analyst taxonomy says it is.
• Shape pricing and packaging strategy across the portfolio, including the shift of consumption-based products toward outcome-based models, in partnership with product managers, pricing, finance, and the platform packaging teams.
• Own inorganic strategy for the business: source and evaluate acquisition, acquihire, and partnership candidates across the Technology Workflows portfolio. Form a technical point of view, convene product and engineering diligence, and hand corporate development and Technology Workflows leadership a recommendation with a thesis attached.
• Build and maintain the partner and ecosystem framework-which partners matter, why, and how each one fits-across multiple categories such as observability, endpoint, operational technology, and systems integrator relationships.
• Represent the business in executive and customer forums, including the CIO Product Advisory Council, the annual strategy cycle, and the twelve-month product roadmap review. Write the content, present it live, and carry the commitments it creates.
• Maintain the competitive picture for AI-native technology operations and surface how our own products and packaging must evolve with how the market is being sold.
• Partner across product leadership for service management, operations, configuration, asset management and portfolio management, plus Platform, AI, pricing, marketing, and analyst relations-with influence rather than authority.

Requirements

• Strong analytical and presentation skills in deeply technical fields. An engineering degree with 10+ years of product leadership/product development experience and an MBA with 10+ years of business leadership and execution are assets.
• 15+ years in enterprise software with a focus on technical IT or production operations – or direct experience running technical estates, with significant time spent operating at or alongside the executive table.
• Deep domain knowledge in how hardware and software is built, deployed, and run, and the tooling and tech stacks involved. You must be able to hold a technical conversation with a startup CTO and tell whether the architecture claim is real. You must be able to converse with customers and practitioners in their own vernacular and understand how they do their work and the ecosystem of tools they use to get it done.
• Experience with development and ownership of a strategic position that changed what a business did-not a deck that circulated, a decision that moved.
• Experience evaluating companies for acquisition, acquihire, or deep partnership, including forming an independent technical view and coordinating diligence across product and engineering.
• Strong commercial instincts across pricing, packaging, and market sizing.
• Strong analytical skills and the willingness to challenge an analysis you were handed.
• Exceptional written communication. This role persuades senior leaders in prose and in pre-reads, often before ever presenting live.
• Executive presence with external audiences, including large enterprise CIOs and startup founders. You will be the most senior product voice in the room more often than not.
• Comfort operating without a team. You build coalitions, borrow capacity, and get outcomes through people who do not report to you.
• Experience integrating AI into work processes, strategic direction, or problem-solving. This may include using AI-powered tools, automating workflows, reviewing AI-influenced insights, or examining how AI changes your function or industry.
• A strong full-stack understanding of on-premise infrastructure, the public cloud, DevOps practices, how software is created/deployed/run, and the tooling and engineering practices along the way.

Nice to Have

• Background spanning both the IT estate and the production/DevOps estate.
• Prior experience at, a close partnership with, or deep experience using tools like observability, DevOps and CI/CD pipelines, Agentic platforms, and public cloud.
• Venture, corporate development, or investment banking exposure alongside a product career.

We Offer

• Base pay of $291,500 - $495,600, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Flexible work personas (flexible, remote, or required in office) depending on the nature of your work and your assigned work location.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

• Work Personas: Flexible or Remote
• Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
• Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
• Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.