Walk-in Service Advisor

About the Position

Find your way in Foxway!

Do you enjoy helping people, solving problems, and creating a great customer experience?

At Foxway, we believe technology should be used for longer. Every day, we help organizations extend the life of IT equipment through smart, circular solutions that create value for both customers and the environment. Our purpose is simple: to make digital life easier while reducing unnecessary waste and extending the life of technology.

We are now launching a new Walk-in Service in Södertälje and are looking for a Walk-in Service Advisor to help build the experience from the start.

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Responsibilities

As a Walk-in Service Advisor, you will be one of the first people customers meet when visiting our Walk-in Service. Your role is to understand what they need, guide them towards the right solution and make sure they feel supported throughout the process.

What you will do:

• Welcome and assist customers in a professional and friendly way.
• Understand customer needs through active listening and the right questions.
• Advise customers on available devices, services, and next steps.
• Handle questions and challenging customer situations calmly and constructively.
• Coordinate with technicians and internal teams to ensure smooth service delivery.
• Manage customer flow, waiting times, and service priorities.
• Keep customers informed about the progress of their requests.
• Maintain accurate customer records and service documentation.

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Requirements

Who we are looking for:

• Previous experience from customer service, retail, helpdesk, hospitality, technical support or another customer-facing environment.
• Strong communication and interpersonal skills.
• A practical and solution-oriented mindset.
• Confidence handling complaints or frustrated customers professionally.
• The ability to manage several customers and priorities in a fast-paced environment.
• An interest in technology and willingness to learn about different devices and services.
• Good communication skills in Swedish and English.

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We Offer

Why join Foxway?

• Help build a new Walk-in Service in Södertälje from the beginning.
• Join a stable and growing international technology company.
• Develop your skills within customer service and technology.
• Work in a supportive and collaborative team environment.
• Contribute to a more sustainable and circular use of technology.

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About the Company

We are pioneers in the tech industry, enabling a more circular way of using tech. With our vision of becoming the world's best as-a-service company enabling circular tech, Foxway has seamlessly empowered its customers to integrate environmental responsibility into their business operations. As a dynamic leader, we serve large organizations, the public sector, and consumer electronics resellers.

Headquartered in Sweden, we operate in eight European countries and serve customers worldwide. Founded in 2009, Foxway's rapid growth continues through strategic acquisitions, with an annual turnover of approximately SEK 7.4 billion in 2023. Driven by a dedicated team of approximately 1,300 professionals, we are enabling circular tech for everyone.

In 2023, Nordic Capital became a majority owner to further support Foxway’s strong growth journey. Our strategic plan includes securing the right leadership to scale operations globally, both organically and through acquisitions.

Discover how Foxway can transform your organization with circular IT solutions at www.foxway.com.

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Location: Sweden (Södertälje)

Employment type: Full-time

Deadline for application: 11 October, 2026

Contact: Villjun Rante, Talent Acquisition Partner – People & Culture