Walk-in Technician

About the Position

Find your way in Foxway!

Do you enjoy technology, troubleshooting, and solving problems directly with customers?

At Foxway, we believe technology should be used for longer. Every day, we help organizations extend the life of IT equipment through smart, circular solutions that create value for both customers and the environment. Our purpose is simple: to make digital life easier while reducing unnecessary waste and extending the life of technology.

We are now launching a new Walk-in Service in Södertälje and are looking for a Walk-in Technician to provide hands-on technical support to customers visiting the service.

Responsibilities

As a Walk-in Technician, you will be the technical point of contact when customers bring devices to our Walk-in Service.

• Perform initial diagnostics on computers, phones, and other devices.
• Troubleshoot basic hardware and software issues.
• Assess device condition and determine the appropriate next step.
• Perform device SWAPs according to established processes.
• Triage repair cases and route them for further technical handling when needed.
• Check device eligibility, warranty status, and required documentation.
• Prepare and configure devices and related equipment when required.
• Explain technical findings and next steps clearly to customers.
• Document technical findings and actions accurately in relevant systems.
• Escalate more complex cases and collaborate with repair and service teams.

Requirements

• Previous experience with IT hardware, technical support, device repair, service desk, or similar technical work.
• Good understanding of computers, mobile devices, and common hardware/software issues.
• Strong troubleshooting and problem-solving skills.
• Good attention to detail and ability to follow technical processes.
• A service-minded approach and confidence working directly with customers.
• Ability to prioritize and manage several cases in a fast-paced environment.
• Good communication skills in Swedish and English.
• Technical education and/or relevant certifications are considered a merit.

Experience within circularity or refurbishment is not required. What matters is your technical foundation, curiosity, and willingness to learn.

We Offer

• Help build a new Walk-in Service in Södertälje from the beginning.
• Join a stable and growing international technology company.
• Develop your technical skills through hands-on customer-facing work.
• Work in a supportive and collaborative team environment.
• Contribute to a more sustainable and circular use of technology.

About the Company

We are pioneers in the tech industry, enabling a more circular way of using tech. With our vision of becoming the world's best as-a-service company enabling circular tech, Foxway has seamlessly empowered its customers to integrate environmental responsibility into their business operations. As a dynamic leader, we serve large organizations, the public sector, and consumer electronics resellers.

Headquartered in Sweden, we operate in eight European countries and serve customers worldwide. Founded in 2009, Foxway's rapid growth continues through strategic acquisitions, with an annual turnover of approximately SEK 7.4 billion in 2023. Driven by a dedicated team of approximately 1,300 professionals, we are enabling circular tech for everyone.

In 2023, Nordic Capital became a majority owner to further support Foxway’s strong growth journey. Our strategic plan includes securing the right leadership to scale operations globally, both organically and through acquisitions.

Discover how Foxway can transform your organization with circular IT solutions at www.foxway.com.

Location

Sweden (Södertälje)

Employment Type

Full-time

Deadline for Application

11 October, 2026

Contact

Villjun Rante

Talent Acquisition Partner – People & Culture