Warranty Specialist

About the Position

StartupSoft specializes in IT outstaffing services, and we’re on the lookout for top-tier talents like you. We are looking for a Warranty Specialist with proven experience in automotive warranty administration to join our growing team. In this role, you will be responsible for reviewing, validating, and processing warranty claims while ensuring compliance with OEM warranty policies and maximizing reimbursement opportunities for dealership clients.

About the Project

Technology company focused on optimizing complex warranty and aftersales operations for enterprise clients in the automotive sector. Proprietary software and automation used to streamline high-volume claims processing, improve accuracy, and increase operational efficiency.

Responsibilities

• Review, validate, and process automotive warranty claims in accordance with OEM policies and procedures.
• Analyze repair orders, labor operations, warranty coverage, and supporting documentation to ensure claim accuracy.
• Identify opportunities to maximize warranty reimbursement by applying OEM labor operation guidelines and warranty rules.
• Submit, monitor, and reconcile warranty claims, resolving rejected or pending claims with clients and manufacturers.
• Maintain accurate documentation of all warranty activities, approvals, adjustments, and claim resolutions.
• Manage warranty receivables and ensure timely reconciliation of payments from OEMs.
• Communicate with dealership personnel and internal teams to obtain missing documentation and resolve claim-related issues.
• Stay current with OEM warranty programs, technical service bulletins (TSBs), recalls, and industry best practices.
• Contribute to process improvements by identifying recurring claim issues and sharing recommendations with cross-functional teams.

Requirements

• 3+ years of experience in automotive warranty administration or warranty claims processing.
• Experience working with automotive dealerships or warranty processing providers.
• Strong understanding of OEM warranty policies, labor operations, repair orders, and dealership service processes.
• Experience using Dealer Management Systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar).
• Excellent analytical skills and attention to detail.
• Ability to prioritize workload and manage multiple claims in a fast-paced environment.
• Strong written and verbal English communication skills.
• Comfortable learning proprietary software and using Google Workspace, Jira, and related tools.
• Self-motivated with the ability to work independently in a fully remote environment.

Why StartupSoft?

• Global Collaboration Opportunities: Work with top entrepreneurs and startups from Silicon Valley and EU.
• Core Team Membership: Become an integral part of the core team - be more than someone who just writes code.
• Equity and Ownership Potential: Potential to receive equity in high-growth startups.
• Premier Workspaces: Beautiful offices in the best locations with high-end amenities.
• Competitive Compensation Package: Above average salary, benefits & medical insurance.
• Cutting-Edge Technology Environment: Only the latest, modern technologies with no legacy code and management bureaucracy.
• Impactful Project Contributions: Contribute to well-funded products with potential to impact millions.
• Collaborative Company Culture: Tight-knit team with an inclusive and transparent culture.