About the Position

Web Operation Manager

Location: Brussels, BE
Employment Type: Freelance contract
Duration: 4 months
Starting Date: 01/10/2026

About Cronos Europa

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission-critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest-growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting-edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long-term, high-impact EU programmes requiring reliability, scalability, and innovation.

About the Role

At Cronos Europa, we support European Institutions and international organizations in delivering high-quality digital services that serve millions of users across Europe.

We are looking for a Web Operations Manager to oversee the governance, performance, and continuous improvement of large-scale web platforms. In this role, you will act as the key interface between business stakeholders, content teams, web developers, and project managers, ensuring that websites remain efficient, user-friendly, and aligned with business objectives.

The ideal candidate is a service-oriented, proactive professional with strong experience in web operations, content management systems, web analytics, and stakeholder management.

Responsibilities

Manage and coordinate the daily operations of web platforms and digital services.
Gather, analyse, and document business requirements for website enhancements and new functionalities.
Create, prioritize, and follow up on Jira tickets with development teams.
Monitor website performance and recommend improvements based on data and user feedback.
Produce regular web analytics reports and provide actionable insights to stakeholders.
Ensure compliance with web governance, accessibility, security, and quality standards.
Collaborate with business owners, content managers, developers, UX specialists, and project managers.
Support website usability improvements and user experience optimization initiatives.
Coordinate content publication activities and quality assurance processes.
Contribute to incident management, troubleshooting, and operational support.
Maintain clear documentation and promote best practices across web operations.
Participate in Agile processes and support the successful delivery of digital projects.

Requirements

Bachelor's degree or equivalent professional experience in a relevant field.
Minimum 5 years of experience in web operations, website management, digital platforms, or a similar role.
Strong hands-on experience with Drupal, SharePoint, and content management systems.
Good knowledge of Jira, Confluence, and Agile ways of working.
Experience with web analytics tools and the ability to translate data into business recommendations.
Solid understanding of website governance, content lifecycle management, accessibility, usability, and SEO principles.
Excellent analytical, organizational, and problem-solving skills.
Strong communication skills and ability to interact with both technical and non-technical stakeholders.
Ability to work effectively in an international and multicultural environment.
Excellent command of English; knowledge of French is considered an asset.

We Offer

Exciting projects with a direct impact on European citizens and businesses.
A collaborative and multicultural working environment.
Opportunities to work with modern technologies and digital platforms.
Continuous learning and professional development opportunities.
A supportive culture that values expertise, innovation, and teamwork.
The opportunity to contribute to the digital transformation of Europe.

Web Operation Manager

Job description