Werkstudent IT Support
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Job description
About the Position
Werkstudent IT Support
Location: München, Bayern, DE
Employment Type: INTERN
About the Role
As a Werkstudent IT Support at GREEN IT GmbH, you will play a crucial role in ensuring the smooth operation of the services we provide to our clients. You will assist in technical support, addressing hardware and software issues, and supporting end-users with their IT service requests. With your skills and dedication, you will contribute to the success and satisfaction of our customers.
Responsibilities
- Technical Support: Provide timely and effective technical support to end-users via phone, email, in-person, or remotely. Diagnose and resolve hardware, software, and network issues.
- Troubleshooting: Investigate and resolve IT problems, both hardware and software-related. Use diagnostic tools and techniques to identify and fix issues promptly.
- Customer Service: Deliver excellent customer service by professionally and courteously handling IT inquiries, concerns, and requests from end-users.
- Documentation: Maintain accurate records of IT support requests, solutions, and system configurations. Document IT procedures and best practices for future reference.
- Security: Assist in implementing and enforcing IT security policies and protocols to protect sensitive data and maintain system integrity.
- Collaboration: Work with the IT team and other departments to identify and implement improvements to IT processes and systems.
Requirements
- Currently enrolled as a student in Computer Science or a related field.
- Eagerness and interest in working in an international company with a willingness to learn.
- Ideally, prior experience in troubleshooting and diagnosing hardware and software issues.
- Strong team and communication skills, along with a service-oriented mindset.
- Hands-on mentality and teamwork are essential.
What We Offer
- Opportunity to shape the future of our company and expand our product portfolio.
- Personalized development plans including regular evaluations.
- Tax-free allowances of up to 50 € per month.
- Great colleagues and regular team events.
- Opportunity to charge your electric car at our office.
About the Company
Do you believe in providing the best service to your customers?
Do you have experience with the ITIL framework and related processes?
Do you enjoy having fun at work?
Do you want the opportunity to grow with a company?
If your answers to these questions are YES, then join us!
GREEN IT is a young and growing Munich-based IT service provider focused on best-in-class service design, service transition, and service operations for our clients.
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