Werkstudent (m/w/d) Customer Experience Support
Job description
About the Position
EUROMASTER, a 100% subsidiary of the Michelin Group, is a leading company in the tire and automotive service market. We are committed to the highest standards of quality and safety in our services and products. To strengthen our team in Mannheim, Germany, we are looking for a:
Werkstudent (m/w/d) Customer Experience Support
Your Opportunities:
- Attractive compensation and a secure job
- Precise time tracking with overtime compensation
- Team-building events and other company activities
- Numerous additional benefits such as employee discounts
Your Tasks:
- Handling complaints: Managing and monitoring the AI-based incoming mail
- Exception handling: Manual processing of rule exceptions and targeted forwarding to the responsible departments
- Error analysis: Reading and analyzing system-internal error logs
- Process optimization: Initiating and implementing corrective measures for continuous system improvement
Your Profile:
- Enrolled student (m/w/d) in the fields of industrial engineering, business administration (BWL), automotive technology, logistics, or a comparable degree program
- Previous commercial or technical training in the automotive sector (e.g., automotive mechatronics, service technician) is advantageous but not mandatory
- Strong organizational skills, communication skills, and a good technical / commercial understanding
- Independent, structured working style and a high sense of responsibility
- Excellent German language skills in speech and writing
- Proficiency in using computer applications and willingness to quickly learn industry-specific programs
We Offer
- Competitive salary
- On-site work in Mannheim, Germany
- Opportunities for professional growth and development
About the Company
Euromaster GmbH is a part of the Michelin Group, one of the most successful companies of European origin worldwide. We are leaders in the tire and automotive service market, committed to quality and safety.
Apply now to join our team and contribute to our success!
© Michelin. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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