Senior System Setup & Integration Analyst

About the Position

Senior System Setup & Integration Analyst

We are seeking a Senior System Setup & Integration Analyst to join our team in North Sydney, Australia, specializing in configuring WFS Suite for customer business requirements.

Responsibilities

• Obtain and maintain certification in WFS Product Suite applications required to perform the role.
• Continue to learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing).
• Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL, or other scripting tools.
• Handle complex issues including administrative and configuration challenges with minimal assistance.
• Communicate roadblocks and seek out guidance in a timely manner.
• Write complex formulas that leverage mathematical and/or programming skills.
• Perform unit and system testing of configured applications to ensure test cases pass as described by customer requirements.
• Identify and escalate out-of-scope requirements to key stakeholders.
• Support the confirmation and refinement of customer business requirements with key stakeholders.
• Responsible for participating and leading in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases, and process diagrams.
• Understand project scope and implementation approach for assigned projects.
• Learn how to estimate work effort and communicate with key stakeholders on the project.
• Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software.
• Deliver projects and tasks on time and within budget by effectively managing workload.
• Attend and participate in team meetings.
• Follow established processes and best practices to continuously improve skills.
• Provide project status updates to key stakeholders both internally and externally.
• Partner with internal teams during project phases to ensure successful customer implementation.
• Lead and collaborate with the WFS team to ensure thorough testing of the customers’ requirements.
• Lead with roll-out and go-live activities, including data migration and system setup.
• Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling, and leaves of absence.
• Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives.
• Understand the customer needs in the development of strategic plans.
• Troubleshoot issues and escalate problems to appropriate team members.
• Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets.
• Ensure adherence to WorkForce Software's established documentation standards and methodologies.
• Identify opportunities to improve our product offerings based on customer feedback.
• Manage customer expectations with relevant communication during key phases of the project life cycle.
• Document and communicate out-of-scope requirements and delays to the appropriate team members.
• Estimate work effort and communicate with Project Managers, customers, and other key stakeholders regarding project status.
• Investigate issues reported during customer testing phases, including tracking and reporting defects.
• Mentor and develop team members.
• Participate in internal initiatives, including rollout strategy and processes for efficiency and improvement.
• Responsible for meeting deadlines and communicating to appropriate team members any delays.
• Become a subject matter expert in more than one WorkForce Software Product, in addition to Time and Attendance.
• Ability to work independently and run multiple concurrent assignments on client-facing engagements.
• Lead meetings, communicate, and document action items to appropriate team members.
• Ability to pull the team together and drive results without being directed.
• Manage expectations, demonstrating thought leadership and the ability to influence at all levels of the organization.
• Ensure quality, by overseeing accuracy, completeness, and compliance of project deliverables.
• Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs.
• Guide and direct the project team to ensure successful delivery of the projects.
• Ability to take ownership of customer engagement through all phases.

Requirements

• 4-6 years of experience in software implementations.
• Minimum 3-5 years’ experience with programming languages, preferably JavaScript and/or SQL.
• Demonstrated knowledge of SQL, JavaScript, HTML, or other scripting tools.
• Experience in implementing or training on a packaged software system or highly complex internally developed application.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions.
• Strong communication skills both written and verbal.
• Possesses basic problem-solving skills.
• Experience or ability to read/write SQL and write simple queries.
• Knowledgeable of and understand common implementation principles and lifecycle.
• Capability to exercise mature judgment.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
• Demonstrates a strong desire to grow functionally and technically as a professional consultant.
• Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus.
• Logical and technical mindset that can analyze problems and identify root causes.
• Awareness of HCM applications and business processes.
• Experience providing application support for complex software systems, preferred.
• Programming experience utilizing JavaScript, C#, C++, or 4GL.
• Familiarity with a report writer such as Crystal Reports, Cognos, Actuate, etc.
• SQL report creation experience, preferred.
• Thrives in client-facing environment.
• Work flexible hours.
• All other duties as assigned.

Travel

• Must be able to travel up to 50%, with the potential for international travel.

Education

• Bachelor’s degree in a related field or equivalent years of experience.

About the Company

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Why ADP?

Because this is the place. The place where you come to challenge yourself, share generously, take risks, and create change. Where you can grow your career with an established, respected, global leader, and feel really good about it.

Inclusion and Diversity

At ADP, we believe the best ideas thrive in an inclusive environment that values diverse perspectives. That’s why we made it the cornerstone of our one-of-a-kind culture.

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Corporate Social Responsibility

Whether it’s a volunteer day to work in one of the local communities, or contributing to a charity you’re passionate about, we make it easier to give back.

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Life @ ADP

There is no such thing as just another day at the office. Far from it. We believe in collaboration, meaning, and friendships. Making an impact, shaping the future together, and putting the “people” into “Always Designing for People.”

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