Wise Platform Enterprise Specialist

About the Position

Wise Platform Enterprise Specialist

• Location: Singapore
• Type: Full-time
• Compensation: up to SGD 5300 monthly

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About the Role

As an Enterprise Support Specialist for Wise Platform, your mission is to drive operational efficiency and scalability for our partners (Embedded Solutions, Corresponded Services, Enterprise Accounts). You'll be a key liaison, ensuring our partners get the most out of our products by acting as their internal champion within Wise Platform. You will provide advanced-level support and guidance throughout the entire partner lifecycle-from implementation to ongoing optimization.

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Responsibilities

• Partner Onboarding & Implementation: Manage the entire operational setup for new partners assigned to WPES in the implementation phase. This includes developing and delivering tailored training and workshops for their teams, setting Zendesk to ensure data extraction, verifying information and features against Solution and Overview Matrix pages, and aligning functional teams (KM, QA, Training, etc.) to support the new partnerships. You'll work closely with the integration teams to troubleshoot issues and ensure a smooth, effective transition from sales to launch.
• Relationship Management: Build and maintain strong, lasting relationships with partners, becoming their primary point of contact. This involves managing longtail accounts, conducting deep-dives and meetings, and providing quarterly feedback to maintain strong relationships with key accounts.
• Training & Support: Provide high-level training and refreshers on our products and financial concepts. Your financial literacy will be crucial for explaining complex topics related to payments, Wise products, and API setups. You will also proactively address any roadblocks or issues that arise.
• Customer & Product Advocacy: Act as the voice of the partner within Wise. Ensure that partner needs and feedback-such as requests for improved documentation or API ease-of-use-are heard by internal product and regional teams. Advocate for changes that enhance the partner experience and proactively identify and solve problems to prevent future issues.
• Risk Monitoring & Churn Prevention: Actively monitor partner behavior and account activity for signs of dissatisfaction or risk. By proactively intervening, work to prevent churn and address potential issues before they escalate.
• Compliance & Technical Expertise: Provide guidance on financial regulations and compliance standards, such as GDPR and KYC/AML, ensuring partners use our products legally. Provide a deeper level of technical support, troubleshooting software and integrations in collaboration with our technical teams.

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Requirements

• Analytics: Proficient in using data and analytics tools like MS Suite, Looker, and Snowflake (or experience with any other data analytics platforms).
• Project Management: Ability to manage projects autonomously from start to finish.
• Communication & Presentation: Exceptional communication skills, both written and verbal.
• Complex Problem-Solving: Treat each issue as an opportunity to identify the root cause, develop a comprehensive solution, and implement a process that prevents the problem from recurring in the future.
• Cross-Regional Collaboration: Seamless collaboration with all Wise Platform teams and Wise's regional teams.
• Product Knowledge: Deep and comprehensive understanding of all Wise Platform products.
• Functional Team Knowledge: Solid understanding of servicing functional teams-including Quality Assurance (QA), Workforce Management (WFM), Learning & Development (L&D), Knowledge Management (KM), Content Management (CM), and Continuous Improvement (CI).
• Incident Management: Responsible for helping to manage and resolve incidents efficiently.
• In-Depth Operational Knowledge: Comprehensive understanding of both operational processes and compliance regulations.

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We Offer

• Competitive salary
• Opportunity to work in a global technology company
• Be part of a mission to make international money transfers easier and cheaper

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About the Company

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

Min fees. Max ease. Full speed.

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.