WorkForce Software, Implementation Manager, Application Managed Services

About the Position

WorkForce Software, an ADP company, is hiring an Implementation Manager, Application Managed Services

As an Implementation Manager, you will be responsible for leading a team of professional consultants and project managers supporting existing clients within the Application Managed Services (AMS) organization. This role centers on the successful delivery of client enhancement initiatives post-production for established client environments. This can include end-to-end management of successful client software implementation and integration projects for new and existing sites inclusive of software configuration changes, optimization efforts, and operational support activities for clients already using the platform. You will ensure contractual responsibilities, and timelines are met for complex projects of all sizes while holding our internal resources accountable. You will build strong relationships with clients while seamlessly maintaining and implementing WorkForce Software’s suite of products, ensuring that your clients are set up for long-term success.

Responsibilities

• Oversee a portfolio of existing clients ensuring strong retention, satisfaction, and long-term partnership growth.
• Ensure timely and qualitative delivery of configuration changes, optimization initiatives, compliance updates, and operational improvements while maintaining high quality and efficiency standards.
• Act as a strategic partner to clients, aligning solutions with business goals to increase adoption and realized value.
• Provide escalation management and resolution leadership for client delivery concerns.
• Lead client governance discussions that proactively address risks, identify growth opportunities, and reinforce account stability.
• Partner with Strategic Account teams on Statements of Work and change orders, ensuring accurate scoping, profitability, and margin optimization.
• Collaborate internally by possessing an effective, diplomatic, and influential communication style to achieve support while implementing positive and successful change initiatives.
• Build a high-performing, engaged team culture through coaching, development, and performance management.
• Monitor and manage billable utilization, labor mix, and delivery costs to protect and improve margins while meeting contractual commitments.

Requirements

• 8+ years of people management, strong business acumen, and experience working with external clients.
• 8+ years of people management experience and project management orientation with enterprise software implementations.
• Familiarity with or background in HR, Payroll, or Workforce Management preferred.
• Experience with Agile and/or Waterfall project methodologies.
• Ability to work flexible hours and travel up to 25% with the potential for international travel.
• Associates that live near an ADP or WorkForce Software office would have a hybrid schedule of 3 days in the office and 2 days remote.

Nice to Have

• Industry expertise to each client solution and apply best practices through in-depth client consultation.
• Initiative to seek out answers, solutions, and positive outcomes.
• Process-oriented with a high attention to details.
• Experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll.

We Offer

• Competitive base salary ranging from USD $74,100.00 - USD $150,300.00 / Year.
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
• A culture that values equity, inclusion, and belonging.
• Opportunities to join Business Resource Groups.
• Continuous learning through ongoing training, development, and mentorship opportunities.
• Focus on mental health and well-being.
• Commitment to giving back and generating a lasting, positive impact upon the communities in which we work and live.

About the Company

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Ready to #MakeYourMark? Apply now!