Working Student (f/m/d) - IT-Support & Collaboration Tooling

About the Position

Working Student (f/m/d) - IT-Support & Collaboration Tooling

Johanna-Dachs-Straße 55, 93055 Regensburg

At IONOS, we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

We are looking for new team members for our Regensburg office. If you’re keen not only to study technology but also to put it into practice, and if you enjoy working with people, we would love to hear from you.

Responsibilities

• Provide support with hardware, software, accounts, and access rights, for example when setting up laptops, workstations, and user accounts.
• Be part of our global 1st and 2nd level IT support team and the first point of contact for our customers, whether via ticket, chat, or in person on site.
• Log enquiries, analyze technical issues, and either resolve them yourself or escalate them in a structured manner to the relevant experts.
• Act as the link between business and IT, understanding the needs of the specialist departments, translating their requirements into technical solutions, and explaining IT topics in a clear and accessible way.
• Work with Jira Service Management and Confluence on a daily basis, document solutions, and gain practical experience of modern IT service management.
• Gain real insights into cloud infrastructure, AI-supported workflows, and asset management.

Requirements

• Enrolled for at least twelve months on a technical degree programme, e.g. Computer Science, at a university or university of applied sciences (proof of enrolment required).
• High level of self-organisation, the ability to set priorities independently, and a good sense of when to ask for clarification.
• Enjoys interacting with people, is helpful, and maintains a friendly manner even in hectic situations.
• Ability to explain technical topics in a simple and understandable way, as well as an understanding of users’ needs.
• Interest in AI and motivation to try out AI tools in day-to-day work.
• Experience with Jira, Confluence, or other Atlassian tools is an advantage, but not essential.
• Good written and spoken German and a solid command of written and spoken English.
• A structured and dynamic approach to work with an eye for detail, even when juggling multiple tasks.

We Offer

• Flexible working hours through trust-based working hours.
• At some locations, a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About the Company

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Application Note

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status, or any other irrelevant factor subject to applicable law.