Working Student - Returns Management (m/f/d)

About the Position

Working Student - Returns Management (m/f/d)

As a Working Student in Returns Management at Quantum-Systems GmbH, you will play a crucial role in ensuring smooth and efficient repair and service processes for our customers. You will work closely with Customer Support, Repair, and Fulfillment to coordinate repairs, system returns, and customer requests.

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Responsibilities

• Returns Management: Assist the team in coordinating with customers to return systems or subsystems for repair and maintenance.
• Documentation: Document and control incoming and outgoing system configurations in existing configuration databases.
• Repair Coordination: Coordinate between the customer and the repair team to communicate and monitor repair timelines.
• Compensation Management: Coordinate compensation shipments with the customer, Tier 1 support, and the fulfillment team.
• Ticket Management: Handle and monitor repair tickets in Jira Service Management and provide structured documentation.
• Ongoing Learning and Product Knowledge: Stay up to date on new components and products to ensure continuous improvement.
• Customer Issue Resolution: Take ownership of customer complaints and escalations, driving resolution in coordination with internal teams.

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Requirements

• Education: Studying management, logistics, supply chain management, production, or a related field.
• Skills:
  • Strong communicator comfortable working with customers and coordinating across teams.
  • Structured and reliable working style.
  • Customer-oriented and solution-driven.
  • Fluent in German and English.

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We Offer

• Flexible working hours: Trust-based working hours with a focus on work-life balance.
• Mobile working: Option to work remotely to achieve the necessary balance.
• Stay active: Access to thousands of fitness and sports facilities with a subsidized membership through EGYM Wellpass.
• Corporate Benefits: Attractive offers and discounts from well-known suppliers and brands.
• Employee events: Opportunities to grow and celebrate successes together.
• Lunch-Card: Daily lunch budget sponsored.
• Company Shuttle: Convenient shuttle service from Laim in Munich to our location.

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About the Company

Quantum Systems specializes in the development, design, and production of small Unmanned Aerial Systems (sUAS). Our range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, and public sectors.

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Our Commitment

We are an open-minded company that values and actively promotes diversity. Regardless of gender, age, ethnic origin, religion, sexual orientation, or disability, we firmly believe that the diversity of our employees is an essential part of our success. At our company, every voice is heard, and every perspective is valued. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.