Workplace Host /Concierge– ANZ Executive Level Receptionist

About the Position

Workplace Host /Concierge– ANZ Executive Level Receptionist

Full Time

Docklands, Melbourne

We have an exciting opportunity to facilitate an exceptional and engaging workplace experience for our employees, internal and external clients, and their visitors at our client's Docklands Head Office location.

This challenging and exciting role will have you serve as the primary contact for client-facing workspaces and internal events, helping our clients achieve their purpose.

In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting, and personal. As an ambassador for brand principles, culture, and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

From leading site tours elaborating on the ins and outs of the workplace and by ensuring the workplace and event spaces function optimally, a comfortable and productive environment where events and initiatives are managed and delivered seamlessly will flourish. This includes monitoring the service delivery of soft services such as cleaning and plant maintenance, managing workplace locker allocation, End of Trip locker allocation, car park allocation, and auditing of the same.

Responsibilities

• Provide a friendly and engaging welcoming experience and customer service, meeting all client expectations and acting as the face of our customer brand.
• Represent ISS as a professional, responsive, and committed partner to the success and continuous improvement of the contract.
• Understand the safety cultures: e.g., Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
• Proactive and predictive service delivery and excellence.
• Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly.
• Maintain the assigned commercial site/floors as the corporate showcase to all visitors.
• Ensure all relevant process documents, procedures, and listings are accurate and up to date.
• Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
• Support, promote, and drive engagement to client events and activations.
• Support and nurture the online community, delivering experiences that are network-based, accessible, and inclusive.
• Ensure all relevant mailboxes are monitored and managed.
• Site Tour facilitation and attention to details.
• Consider sustainability and cost savings in all decision-making.

Requirements

• Strong experience in hospitality or customer service role with an outstanding track record of delivering exceptional customer experiences.
• Demonstrated ability managing stakeholder relationships.
• Excellent multi-tasking skills.
• Excellent personal presentation, with well-developed verbal & written communication skills.
• Professional C-suite engagement skills.
• Proficient in Microsoft Office suite.
• Sound time management skills, self-motivated, organized, and have the ability to work unsupervised.
• Solution-focused team player.
• Able to provide a clear police check dated in the last 12 months and other compliance requirements.

We Offer

• Competitive remuneration package on offer!
• Company laptop and mobile provided.
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees.
• At ISS, we prioritize employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees.
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System.
• Internal promotions and opportunities within our global organization.
• Access to staff discounts with a variety of companies including insurance and childcare.
• Work-life balance.

About the Company

Join our global community of over 400,000 bright minds and dedicated doers from all around the globe.

Our Commitment:

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted

Advertised: 16 Oct 2026 AUS Eastern Daylight Time

Applications close:

Apply now