Workplace Operations Manager - Dublin

About the Position

Workplace Operations Manager - Dublin

Dublin

About the Team

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Workplace Team

The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company.

The Workplace Experience team comprises operations, hospitality-focused, and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals.

Responsibilities

• Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and employee health and safety.
• Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
• Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
• Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
• Develop a strong rapport with locally assigned Stripes.
• Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
• Proactively anticipate business needs by understanding both local context and company priorities.
• Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
• Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
• Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the Dublin office.
• Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment.
• Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.
• Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives.
• Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise.

Requirements

Minimum Requirements

• 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
• Strong demonstrated ability in facilities management, vendor, and budget management
• Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
• Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
• Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making.
• Outstanding written and verbal communication skills
• An innovative mindset with the ability to drive exceptional workplace services and operational improvements

Preferred Qualifications

• Proficiency in Google Suite, Slack, and Jira
• A clear willingness to take a hands-on approach and dive into the details
• Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution.
• Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
• The ability to thrive in a fast-paced workplace with rapidly changing priorities
• Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors.

We Offer

• Competitive salary
• Full-time position
• On-site work location in Dublin, Ireland
• Opportunity to work with a leading financial infrastructure platform

About the Company

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.