Workplace Services Engineer L2 (USA Resident)- Remote M/F

About the Position

Workplace Services Engineer L2 (USA Resident) - Remote M/F

At Sysmatch, we invest in people to achieve our clients' goals, which also become our goals when they trust their technological future to our teams. With over 25 years of experience, Sysmatch is a well-established name in IT Consultancy and Outsourcing, involved in both national and international projects that promote excellence in technology and services.

We are looking for experts to join our teams in each of the technology fields, who want to make a difference and build a solid career in IT. We’re hiring a Workplace Services Engineer L2 (USA Resident) - Remote M/F.

Responsibilities

• Keep end-user computing estate running to SLA - packaging, deploying, patching, and resolving incidents on desktops, laptops, and virtual desktops, following defined standards and procedures.
• Package & deploy - Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging.
• Patch operations - Run OS, driver, and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.
• Configuration execution - Deploy workstation configurations, GPOs, and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS, and Microsoft Defender agent health.
• Incident & service request handling (ITIL) - Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escalate complex or non-standard cases to L3 with full context.
• CMDB & inventory - Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.
• Cross-team enablement - Enable EUFS and other providers for domain join, local installs, and console access; perform remote installations and configurations.
• Applied scripting - Run and adapt existing PowerShell scripts for routine tasks.

Requirements

• ~2–4 years in EUC / endpoint operations
• SCCM + Intune (operate)
• Windows client OS
• Entra ID (Azure AD) fundamentals
• Scripting: PowerShell (run/adapt)
• English [C1/C2 level]
• Certifications: ITIL v4 Foundations
• USA Resident

Nice to Have

• Certifications: MD-102 (Endpoint Administrator)
• Experience with ServiceNow

We Offer

• A personalized onboarding experience that welcomes and supports you throughout your journey.
• Regular and constructive feedback to boost your growth and development.
• A dynamic project with a prestigious client.
• A competitive salary package, aligned with your experience and skills.
• Career development opportunities through ambitious and innovative tech projects.
• A collaborative culture that values creativity and individual progress.
• Access to exclusive discounts in a wide network of partners, including health, wellness, travel, culture, gastronomy, leisure, and much more.
• Team-building events and initiatives that create memorable shared experiences.

Salary Range

78.000€ - 80.000€ Gross Annual + Benefits

About the Company

At Sysmatch, we believe that life is a continuous learning process, and entering the job market is just the beginning. Whether you want to improve your soft or hard skills, you can count on our support to develop your skills. We live in different times and it is unquestionable how indispensable technology has become in our daily lives. We are looking for experts to join our teams in each of the technology fields, who want to make a difference and build a solid career in IT.

How to Apply

To apply, just send your updated CV with the reference RS/WSE/C to: [email protected]