Xstore L2 analyst

About the Position

Xstore L2 Analyst (24*7)

Location: Bengaluru

At Valtech, we are the experience innovation company - a trusted partner to the world’s most recognized brands. We offer growth opportunities, a values-driven culture, international careers, and the chance to shape the future of experience.

Responsibilities

As an Xstore L2 Analyst, you will:

• Provide technical support for Xstore POS systems, handling escalated technical incidents and ensuring timely resolution within Service Level Agreements (SLAs).
• Handle incident tickets requiring functional & basic technical investigation while adhering to ITIL standards and workflows.
• Assist in the configuration and maintenance of Xstore systems, including new store setup, performing version upgrades, and patches.
• Monitor system performance and proactively address any degradation or technical issues.
• Coordinate with different stakeholders and internal teams, providing periodic communication.
• Work closely with L3 support, DevOps & Development teams to resolve production issues and support new store deployment activities.
• Develop and maintain user guides, knowledge base articles, and Standard Operating Procedures (SOPs) for support teams.

Requirements

• Technical Skills:
  • Oracle Retail Xstore POS: Strong hands-on support experience on Xstore v23+ (Java-based framework).
  • Xcenter / Xstore Office: Understanding of back-office integration and store configuration.
  • Troubleshooting: Log analysis, debugging, performance tuning.
  • Deployment Tools: Jenkins, Git.
  • Database: Oracle / SQL Server proficiency.
  • OS & Environments: Windows, Xstore, Xenvironment, Xservices.
  • Retail Domain: Store operations, POS transactions lifecycle.

Nice to Have

• Experience with ORPOS/Xstore Office Cloud or SaaS deployments.
• Knowledge of Oracle Retail Merchandising Suite (RMS/RPM/RIB).

Certifications (Preferred)

• Oracle Retail POS Certifications (if available).
• ITIL Foundation (for support environments).

Soft Skills

• Strong communication with cross-functional teams.
• Customer-focused and efficient in high-pressure operational environments.
• Analytical mindset with proactive problem-solving.

We Offer

• Flexibility, with hybrid work options (country-dependent).
• Learning and development, with access to cutting-edge tools, training, and industry experts.
• Competitive compensation package.

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow, and innovate.

Application Process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Join us and create what’s next!

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