1st Line Support Technician

About the Position

Currently for one of our clients, an international IT company that delivers solutions for various business sectors such as space & defense and transportation, we are looking for a 1st Line Support Technician.

Referral number: MJ/LST/DE/181

Responsibilities

• Providing preventive and corrective maintenance on 1st line support in cooperation with other Engineers – software and hardware maintenance according to maintenance plans or according to the group needs
• Logging maintenance interventions, raising and processing tickets using tools and ticket systems
• Cooperating with 2nd line support; escalating and supporting to solve the problems
• Adapting databases, tracking tickets and their status
• Providing reports for internal and external needs
• Reviewing technical documentation and testing system installations; raising anomalies due to formal requirements
• Managing user accounts according to IT security guidelines
• Communicating and meeting with customers, external suppliers, and partners
• Providing support within 24/7 on-call duty and office hour support on a daily basis

Requirements

• Having finished studies within IT or similar fields
• Having commercial experience with working within 1st line support
• Fluent speaker of English (spoken and written)
• Knowledge of using Linux and Windows systems
• Nice to have: Knowledge of one of the following fields: Networking, Windows Servers, Backup, Virtualization

We Offer

• International and unique projects within the space industry
• First contract with our client for 12 months with the possibility to extend cooperation
• Opportunity to extend IT knowledge
• Competitive salary with additional benefit packages

About the Company

Osoby zainteresowane wzięciem udziału w procesie rekrutacji prosimy o przesyłanie CV w języku angielskim lub polskim przez APLIKUJ.