2nd Level Support Specialist (German)

About the Position

Join Rublon to work with a team of cybersecurity enthusiasts who are building the future of enterprise user authentication. Rublon Multi-Factor Authentication is used by hundreds of customers across the globe to protect employee logins to networks, servers, endpoints, and applications.

We are looking for a long-term employee or contractor who will provide technical support to end users of Rublon MFA in English and German.

How You’ll Work

• Work Location: Remotely or in our office in Kraków or Zielona Góra
• Languages: Polish for communication with team members; German and English for communication with end users
• Hardware: Modern laptop
• Self Development: Access to online training courses, sponsored certifications
• Benefits: Access to private medical care and MultiSport card (employees only)

Responsibilities

• Provide second-level support to end users, helping them deploy, configure, and manage Rublon MFA
• Identify, analyze, and implement solutions to issues reported by users via ticketing system, phone, and email
• Ensure smooth operation of second-level support in cooperation with foreign partners
• Facilitate communication between users and third-level support teams
• Implement changes and adjust documentation according to ITIL methodology
• Work on business days between 08:00 and 17:00 CET (8 hours/day)
• Optionally provide 24/7 support (paid extra)

Requirements

• Very good written and oral knowledge of German language (level C1 or better)
• Very good written knowledge of English language (level C1 or better)
• Experience in a similar position, using support ticketing systems
• Knowledge of incident, change, and issue management practices in line with ITIL methodology
• Familiarity with Windows Server and Linux server environments
• Ability to prioritize, be responsible, and work independently
• Ability to confidently communicate with peers
• Confidence in using business software tools
• General understanding of IT, allowing you to freely use industry terminology

Nice to Have

• ITIL certification
• Experience with Windows Server administration, including Active Directory/LDAP and PowerShell
• Experience with Microsoft 365 technologies like Entra ID and Intune
• Experience with Amazon AWS
• Knowledge of Identity & Access Management (IAM) concepts
• Knowledge of information security

Why Apply

• You’re eager to join a highly collaborative team of cybersecurity software experts, developing cutting-edge user authentication solutions
• You find fulfillment in creating technology that has a global impact by safeguarding organizations from cyber threats

Steps After You Apply

1. You’ll be invited to an online meeting with our recruiter
2. Afterwards, we’ll ask you to do a small assignment, which will then be discussed with one of our technical leads
3. If everything goes well, we will make you an offer and invite you to a final interview

Salary

• Employment contract: upon request

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