Account Director, Client Services

About the Position

Account Director, Client Services

Base Salary: $100,000 - $120,000

Base Salary + OTE Pay Range: $110,000 - $132,000

LOCATION: Los Angeles, LA (Remote)

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About the Company

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

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Responsibilities

• Oversee campaign execution in its entirety for many campaigns at any time.
• Build and foster strong client relationships alongside the Sales lead, managing expectations and sharing updates and next steps.
• Manage a team of client service individuals, building trust and a strong team mindset with those who support you on campaign execution.
• Take ownership of accounts in post-sale to help drive consistent upsells and repeat business for the sales team.
• Support on pitches for key clients and pull indicative creators and provide feedback and knowledge on scope, pricing, etc., where needed.
• Achieve and exceed quarterly revenue goals for Gross and Net revenue, and educate your team on the importance of staying within budgets.
• Be an expert at budget management, forecast and track project costs and update clients on spendings.
• Lead in revenue recognition and delivery of campaigns to keep leadership aware of any swings.
• Ability to lead on creating Post Campaign Analysis Reports & Quarterly Business Reviews and presenting to the client.
• An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results.

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Requirements

• 6+ years working in an agency or brand within client services, influencer marketing, advertising, social, media, and/or creative.
• 3+ years of management experience.
• Proven expertise in account management, creator management, measurement, paid media, and working within a revenue organization.
• Experience in delivering post-campaign analysis reports and presentations.
• Skilled in reviewing legal agreements with creators and brands, with a clear understanding of usage rights and payment terms.
• Experience with revenue recognition systems and processes.
• Strong commercial awareness and exceptional organizational, communication, and leadership skills.
• Proven ability to identify and source creator talent.
• Experience negotiating contracts with creators, agents, managers, and/or attorneys.
• Skilled in scoping and planning content calendars based on creator rates and client KPIs.
• Experienced in creator outreach and managing relationships across platforms including TikTok, Meta, YouTube, Pinterest, and Snap.
• Adept at managing multiple campaign responsibilities and projects simultaneously.
• Highly comfortable with spreadsheets, numbers, and data analysis.
• Confident leading client calls, presentations, and strategic conversations.
• Nimble, forward-thinking, and comfortable navigating ambiguity.
• Positive, collaborative, and naturally exudes leadership presence.

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Nice to Have

• A general understanding of the travel and beauty marketplace is a plus.
• Experience designing decks and a genuine love for the travel and / or beauty space are both strong bonuses.

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We Offer

• Medical Benefits through Insperity
• Wellbeing support including EAP & Mental Health cover
• 401K with match opportunity
• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

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About the Company

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.