Account Director CX

About the Position

Account Director CX

At Infovista, we position quality assurance as a strategic engine for revenue protection and customer churn mitigation, enabling organizations to maximize customer lifetime value and predictable growth. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers, and enterprises worldwide have trusted Infovista to increase their speed to market and reduce the cost of integrating new technologies into their customer experience.

Leveraging our Cloud Platform, Infovista leads the market by consistently delivering value through risk mitigation and change validation in the customer service environment. With unparalleled expertise and technology relationships, Infovista capabilities continue to provide innovative regression, feature, stress, and active testing and monitoring strategies to our clients.

Infovista is the leader in network lifecycle automation. The company develops unique software solutions that allow communications service providers (CSPs) and enterprises to eliminate complexity, drive productivity, reduce time-to-market, and monetize new services offered via cloud migrations, hybrid environments, AI advancements, 5G, IoT, and fixed networks.

Established in 1995 and owned by private equity firm Seven2 Partners, Infovista has a truly international footprint. Our 500+ professionals from 37 nationalities deliver innovative solutions in more than 150 countries. For more information, please visit www.infovista.com.

Responsibilities

• Drive sales of the Infovista Platform in the AMER region, with ownership of the entire quote to cash process.
• Develop and maintain relationships with key stakeholders at all major customers and prospects in the region.
• Definition and execution of Account sales strategies and business plans to drive growth and profitability.
• Develop qualified pipelines, and provide accurate forecast.
• Oversee Marketing and Demand Generation activities.
• Drive VARs and channel partners to maximize coverage, and grow sales.

Requirements

• 3+ years’ experience in selling Enterprise Software to CSPs, FSI, Retail, Utilities & Healthcare groups.
• Knowledge of the CX & Contact Center space.
• Expert knowledge and practical experience of at least one major B2B sales methodology - preferably the SPICED or MEDDPIC Framework.
• Track record of effective engagement with senior executives.
• Ability to travel within the AMER region to meet customers.
• Bachelor's in business studies.

Nice to Have

• Ability to assess customer requirements, identify business problems, and show proposed solutions.
• Ability to influence by communicating ideas and technical concepts effectively.
• Ability to adapt, and work independently in a fast-paced environment.
• Strong interpersonal, communication, and negotiation skills, and an ability to build rapport.
• Excellent organizational skills, self-discipline, and the ability to multitask among numerous opportunities.

We Offer

• Flexible workplaces - adaptable work schedules, workspaces & locations.
• Inclusive culture - everyone’s voice matters.
• Sustainability - environmental, social & governance programs (ESG Group).
• Innovative Environment - shape the future of next-gen networks.

About the Company

The Infovista Values define our philosophy to serve employees, customers, and the broader community:

• Transparency - We operate faster, perform better, and learn more when we are transparent with others. We create an inclusive culture where we demand, deliver, and expect transparency.
• Integrity - We will make Infovista an unstoppable force who act with integrity in everything we do.
• Care - I care for my teammates, my customers, and the communities I work in.
• STRONGER TOGETHER - I know this is possible because as a team we are stronger together than any adversity we have or will face.
• Innovation - I strive to foster innovation by continuously seeking novel solutions that challenge the status quo and advance our company's mission.

"At Infovista security is at our core. Working with industries like CSPs, Telecom, Finance, and Government, we prioritize data protection. All employees complete mandatory IT security training and receive ongoing updates to stay ahead of cyber threats. Join us and help safeguard what matters."