Account Manager, Client Coordination (m/w/d)

About the Position

Be the reason our clients stay

Great agencies don't lose clients over bad ideas. They lose them over missed calls, vague briefs and surprises on the invoice. You will make sure that never happens at UnFoldMart.

As one of the first Account Managers in our German office, you will be the trusted daily contact for DACH clients, and the bridge to our design, development and SEO studio in India. You translate what a client needs into work our team can deliver brilliantly, and you make sure it arrives on time.

Responsibilities

• The relationship. Weekly calls, status updates, reviews, and the hard conversations when they're needed
• The brief. Turn German client input into clear, specific English briefs for the delivery team
• Quality. Check every deliverable before the client sees it: if it isn't right, it doesn't go out
• Scope and timelines. Plan projects, manage change requests and keep everyone honest about dates
• Growth. Spot the next project inside every account and bring it to the table

Your First 90 Days

• Days 1 to 30: Meet the delivery team, learn our process, take over your first accounts
• Days 31 to 60: Run your accounts independently, with clean reporting and zero missed dates
• Days 61 to 90: Bring in your first upsell or extension, and improve one part of how we run client work

Requirements

• Have 3+ years as an Account or Project Manager in a creative, digital or marketing agency
• Speak and write German and English fluently
• Have worked with remote or offshore teams across time zones, and enjoy it
• Stay calm when a client is unhappy, and fix the problem rather than the blame
• Like structure: your to-do list is always up to date

Nice to Have

• Branding, packaging or website projects
• Asana, Jira, HubSpot or Zoho
• A third language

We Offer

• Salary: €48,000 to €62,000 gross per year, depending on experience and office city
• A founding role in our German team, with real influence on how we work
• International clients and a studio of specialists behind you
• Daily collaboration with colleagues in India, the Netherlands and Canada
• 28 days of paid leave, plus public holidays
• A clear path to Senior Account Manager as the DACH business grows

About the Company

UnFoldMart welcomes applications from everyone regardless of gender, origin, religion, disability, age or sexual identity.

How to Apply

Send your CV (German or English) and a few lines on the toughest client situation you turned around, and what you did. No cover letter needed.

Locations: Berlin, Munich, Hamburg, Germany

Employment Type: Full-time

Experience Level: Middle

Salary Period: Year

Languages: German, English