Account Manager (FinTech)

About the Position

Account Manager (FinTech)

Drive client success and grow key payment partnerships in a dynamic and expanding payment service provider 🚀

About the Client

Our client is a UK-based payment service provider specializing in card acquiring services.

They offer secure and efficient payment processing solutions that include card acquiring, payouts, money remittance, and risk management services. Catering to a diverse range of merchants, they focus on enabling businesses to accept card payments both online and in-store.

Licenses: EMI in the UK (FCA).

Role Overview

As an Account Manager, you will have the opportunity to impact the growth of our payment solutions and enhance customer satisfaction. You will be responsible for building strong relationships with merchants and business partners, ensuring their needs are met effectively. This role offers you the chance to work in a dynamic fintech environment, collaborating closely with various teams to achieve client success.

Key Responsibilities

• Build and maintain long-term relationships with existing merchants and business partners.
• Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction.
• Support merchants throughout their lifecycle, coordinating onboarding, operational requests, and ongoing account management.
• Work closely with Risk, Compliance, Operations, and Payment teams to resolve client issues efficiently.
• Identify opportunities for account growth, increased payment volumes, and additional payment solutions.

Requirements

• 2+ years of experience as an Account Manager, Customer Success Manager, Merchant Support, Relationship Manager, or Client Services Manager within the payments, fintech, banking, or acquiring industry.
• Experience working directly with B2B merchants.
• Strong understanding of card acquiring, payment processing, or merchant services, experience in FinTech.
• Excellent communication and relationship management skills.
• Fluent English (written and spoken).

Would be an advantage:

• Experience in payment gateways, PSPs, acquiring, or EMI businesses.
• Knowledge of Visa and Mastercard payment ecosystem.
• Experience working with international merchants.

Key Soft Skills

• Customer-oriented mindset.
• Strong ownership and accountability.
• Excellent communication and interpersonal skills.
• Proactive approach to problem-solving.
• Ability to build trust with clients.

We Offer

• Competitive salary based on your experience and contribution
• Excellent health insurance after successful completion of the probation period - including extensive medical coverage, mental health support, and dental care
• Additional paid Wellbeing Days - take time for your personal needs, health check-ups, or simply to recharge
• Hybrid work setup - flexible hours with a mix of in-office and remote work
• Friendly and collaborative team - we value transparency, initiative, and support each other
• Opportunity to grow together with the company and take on new responsibilities as we scale
• Startup environment where your voice matters and ideas turn into features fast
• Gifts from the company for work anniversaries and birthdays - because milestones matter, and we love celebrating them with you!

About the Company

Evotym

Evotym is dedicated to building exceptional teams for fast-growing companies.

As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.