Account Manager

IT Teams is a software development company with consistent experience in outsourcing and remote staffing. IT Teams assemble passionate experts to help companies and start-ups achieve success. We deliver the perfect combination of technical skills, methodology and high-speed delivery techniques to help start-ups and established companies extend their development teams.

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About the Position

We are seeking a proactive and relationship-oriented Account Manager to own the strategy, objectives, and execution of assigned client accounts, while actively developing new business. The role is accountable for building long-term client partnerships, translating business needs into growth opportunities, and coordinating internal processes to ensure that commitments are executed successfully. The Account Manager is the main commercial point of contact, a trusted advisor to the client, and the voice of the customer within IT Teams.

Responsibilities

Account Strategy & Objectives

• Define and maintain the strategy for assigned accounts, aligned with company commercial priorities and the client’s business context.
• Set clear account objectives, KPIs, and growth targets covering revenue, profitability, retention, client satisfaction, and account development.
• Build and maintain account plans, including stakeholder mapping, opportunity pipeline, risks, priorities, and concrete actions.
• Conduct regular business reviews with client stakeholders to validate strategic alignment, priorities, and progress against objectives.
• Translate account strategy into an actionable execution plan and ensure agreed actions are followed through.

Client Relationship Management

• Serve as the main point of contact for a portfolio of key client accounts.
• Build and maintain strong, long-lasting relationships with client stakeholders, from project managers to C-level executives.
• Act as a trusted advisor by understanding the client’s business priorities, challenges, organization, and decision-making process.
• Own commercial escalations and coordinate the appropriate internal response, working closely with the Delivery Manager.

Business Development & Account Growth

• Active role in Business Development, both within existing accounts and through the identification and development of new client opportunities.
• Proactively identify upselling and cross-selling opportunities for IT Teams services, talent, and project-based solutions.
• Develop new opportunities through networking, referrals, existing relationships, and targeted prospecting.
• Qualify opportunities by understanding business needs, budget, decision process, timing, and commercial potential.
• Lead or coordinate commercial discussions, proposals, pricing, and negotiations, involving relevant internal stakeholders.
• Maintain a healthy pipeline and drive opportunities from identification through proposal, negotiation, and closing.
• Develop and execute account growth strategies to increase revenue and profitability.

Coordination & Delivery

• Liaise with the delivery team, technical recruiters, and consultants to ensure services are delivered on time and meet client expectations.
• Address and resolve any client issues or escalations in a timely and professional manner.
• Act as the client advocate internally, communicating their feedback and requirements to relevant teams.

Execution & Internal Coordination

• Work closely with the Delivery Manager, recruiters, consultants, Finance, and management to ensure commitments made to clients are understood and executed.
• Ensure client requests and new orders are translated into clear internal actions, owners, and timelines.
• Follow up on agreed actions and remove or escalate blockers that may impact client commitments or commercial objectives.

Commercial Performance, Reporting & Forecasting

• Monitor key account performance metrics, including client satisfaction, utilization, revenue, profitability, retention, and pipeline.
• Maintain accurate account forecasts and provide visibility on expected growth, risks, renewals, and commercial opportunities.
• Prepare and present regular reports on account status, strategic objectives, execution progress, and growth opportunities to management.
• Identify commercial risks early and define corrective actions together, monitor contract expiration.

Requirements

• Proven experience as an Account Manager, Business Development Manager, or in a similar client-facing commercial role, preferably within the IT or tech industry.
• A strong track record of retaining and growing client accounts and developing new business.
• Ability to build account strategies, define measurable objectives, and translate them into disciplined execution.
• Demonstrated understanding of service offerings and ability to differentiate service models with corresponding pricing policies.
• Strong business development, negotiation, and commercial skills.
• Strong stakeholder management skills, including confidence in working with senior and C-level client representatives.
• Data-driven mindset with a strong understanding of numbers, KPIs, forecasting, and commercial performance.
• Exceptional interpersonal and communication skills.
• Excellent problem-solving abilities and a proactive approach to client and opportunity management.
• Knowledge of IT services, outsourcing, remote staffing, and software development lifecycles is a plus.
• Full Professional Proficiency in English.

We Offer

• Hybrid work location
• Full-time position
• Opportunity to work with a passionate and experienced team

About the Company

We are driven by curiosity so we conduct a Discovery Process, ensuring that the technology we deliver stays in tune with customer’s business goals. We encourage our team members to speak up, to share their advices and worries if any, so we are able to properly handle the software development projects risks. Honesty is a key ingredient of our collaboration with customers as well with our colleagues. Our Commitment towards customer goals is reflected by our regular progress reporting, a constant revision of project goals and deadlines, and a solid quality control.

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